Customer Testimonials
Video Testimonials
Check out our Reviews
After many years, I finally decided to pull the trigger on purchasing a new ride. I test drove every car on my preferred list of vehicles including four different Infinitis at two different dealership locations. Austin INFINITI by far offers the best warranty on powertrain if the INFINITI is the direction you choose to go. I knew after test driving four different Infinitis this was clearly the direction I was taking with my new car purchase. My experience so far has been wonderful! Everyone I have encountered has been professional and kind. I highly recommend Ellen Laderman if you are ...
I had a great experience with them. Jon was an excellent communicator through the process and showed no hesitancy or doubt when diagnosing the issue. After having a couple local mechanics do improper work to my qx50, I highly recommend you pay these guys a visit for your vehicle. Even if its just a diagnosis, you still have the choice to pursue the repair after they define your issue. I'm glad to get some love and passion back into my car after wasting a couple thousand elsewhere before I was able to find you guys. I can't thank ...
Great service. I really appreciate the personalized service provided by the staff. Would definitely recommend INFINITI.
Did my research and this seems to be the best service team in Texas for INFINITI! They did not dissappoint! Monty took care of everything I needed, and thanks to the service team my car runs excellent! Couldn’t be happier.
I wish INFINITI would bring back the QX70 model. With that said, my recent experience with Austin INFINITI was good. The sales person was friendly, attentive and very professional. All my needs were met. I received welcome text from manager and service department. I only buy INFINITI cars.
My first experiencing purchasing an INFINITI was superb. Allen (in sales)went out of his way to make our purchase experience quite fun and hassle free as possible. The process, all the options, and financing were explained, and all of my questions were answered. We love the Qx 80 and look forward to working with them again in the future.
Dave is a great service provider and As always the lounge was a pleasant experience. And he fixed my car play😀
Dave is a great service advisor. I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Thus, allowing me to monthly go back and service on item at a time. Thus, taking away the one-time big money hit.
Another exceptional service experience with Dave Hendricks! Had me in and out of the dealership in a very timely manner with another exceptional service experience l.
My first service on my new-to-me INFINITI QX-60. All went exactly according to plan. Easy in and out. Waited in the waiting room with good wifi, snacks, and drinks. No pushy service tech trying to get me to buy a lot of additional services. Will definitely be using Austin INFINITI for my future scheduled services.
Great car buying experience with Irfan!!! Was very patient as I made my decision and extremely helpful
Irfan went above and beyond to help me get all setup to purchase my new INFINITI. He consistently checked in to ensure I had no questions or issues, and made sure the process was seamless. I cannot recommend working with him enough. So, if you’re interested in purchasing an INFINITI vehicle, please consider working with Irfan Ishaq!
Our salesperson, PJ Garcia was above and beyond what is expected. Pleasant, polite and extremely professional, as well as experienced, knowledgeable, patient and personable was PJ. Mr. Garcia also was able to explain and communicate well several features and services of both the vehicles and the dealership itself. Our Sincerest gratitude to you Sir. -Lucy/Javier Gracia
Team Austin INFINITI did awesome, fron Jon in service, parts and sales!
Everyone was super nice and communicative regarding my vehicle repairs. Job was done quickly and thoroughly
I had the pleasure of working with Allan and Mia at Austin INFINITI, and I wanted to share my experience with their incredible teamwork. I purchased a used competitor’s car from their lot, and they worked seamlessly together to ensure I was well taken care of. Let’s be honest—buying a car often comes with some hesitation. But Allan and Mia’s hard work, honesty, and dedication to their families really stood out and helped put me at ease. I appreciated the negotiations we had and left the dealership feeling genuinely happy with my purchase. They stayed true ...
Amazing customer service! Super nice and supportive and answered any and all questions I had
Awesome buying experience!!! Irfan did an amazing job getting me into the car I wanted. I will definitely come back to Austin INFINITI!
I was greeted promptly by one person and a second person was already checking tread depth on my tires before we finished discussing my needs. Marek kept me informed of their progress on my service, sent a video of the inspection to me, and wasn't pushy regarding the recommendations, which I appreciate. He also had a second gentleman discuss my tire options with me, which was one of the recommendations, and I also appreciated that. The next day Marek followed up with me and made it easy to schedule my follow up appointment for addition maintenance as well as ...
Best dealer experience ever! Cannot recommend highly enough! We worked with Irfan, to consider a used vehicle not in his product line. He had done extensive research on the vehicle’s features, value and history and was able to answer all of our questions. It was a great pleasure working with him. Definitely 5 star service!
Allan and Maria were amazing to work with! We had a great experience and are happy to know we have such a great team to call on. Thanks so much!
Irfan did an amazing job in helping me get the vehicle I wanted without any problems or pressure selling. He let me know all the updates on the vehicle from the time it arrived to the dealership all the way to the point of making the long drive to purchase the vehicle. Very professional but also still enjoyable to talk to. Thank you again!
Dave at Austin INFINITI has been my service team member for years and his customer service is always excellent. I highly recommend getting your vehicle serviced here.
Last minute tire need and they accommodated me nicely. I worked on my school work and the nicest gentleman came over and we had the most pleasant conversation. I would like to thank him (I am pretty sure he works there) for taking the time to talk to me about my job and the project I was working on. Thank you!
I needed service done on my INFINITI and my advisor Nicholas Lefebvre was exceptionally polite and made my experience super easy and enjoyable! Thank you!
Our previous salesman was off on the day we were car shopping, but LT Sanchez was available, and we couldn’t be happier that we ran into him! LT knew the Q50S inside and out and was eager to show us how everything worked. He was professional, knowledgeable, and just an all around nice guy. We won’t hesitate to reach out to him again if we are ever car shopping for another new INFINITI. Thanks again, LT!
From arrival to departure the Austin INFINITI Service & Mechanics team are superb. They are expert mechanics who communicate extremely well with their clients.
We came. They conquered the problem. We went home pleased. Easy Peasy. Irfan and Morgan. Top Notch.
Irfan is excellent Very knowledgeable
Amazing customer service!
Zaira was very friendly, professional and understanding of our situation. Highly recommend her for your car buying experience.
I bought a one-year old used car from Austin INFINITI, and I can’t speak more positively about my experience with Irfan and Karim. From the start, they were incredibly professional, kind, and respectful, making me feel valued as a customer. They went above and beyond to ensure everything went smoothly with my purchase, answering every question with patience and expertise. The real test of their service came after I bought the car and noticed a small issue. Without hesitation, they stepped up and offered to fix it free of charge. This spoke volumes about their commitment to customer satisfaction. ...
Being a INFINITI owner already I knew I was buying quality. So to add another vehicle to the garage was even more so exciting. Zaria my sale advisor was quick to respond, very thorough in the buying process, and got me the best deal possible. If I buy another INFINITI I know we’re I’m going !! And for others ask for Zaria as your sales advisor :).
Austin INFINITI is a dealer like no other. Their customer service is second to none in Austin. High recommend them if you're looking for any car as they sell numerous makes.
My sales lady was great at communicating and getting the job done, shout out to Austin INFINITI 🙏💪
I recently purchased a 2013 Honda Fit from this dealership’s pre-owned section, and I had the pleasure of working with Karim Mardini. I highly recommend him—he was fantastic throughout the entire process. Karim explained everything clearly, answered all my questions, and never pressured me at any point, which is rare in my experience with brand-name dealerships. Karim encouraged me to take my time inspecting and test-driving the car, and I was pleasantly surprised by its condition for an 11-12-year-old vehicle. It was clear that they put effort into maintaining quality, and the pricing was very fair. As someone ...
I recently bought a new car from here. The quality of service here is unbeatable. I knew the car I wanted going in after months of research. Karim and his manager Darren went above and beyond to make it happen within my budget. It was a very stress-free experience. Karim didn't try to pressure me into signing anything and was very respectful of my time. I had to leave due to time constraints. Karim made sure all my paperwork for financing was ready to go when I came back later that day. A truly unbeatable car buying experience!!!
Austin Infinite and PJ Garcia took Fantastic care of us purchasing our new QX80 Autograph. Wow! Fantastic Car - Dealership and Communication. Thanks
I had a wonderful experience in the process of purchasing my car here. Irfan and Zaira we such lovely people to work with in the sales department and really made things work for me. Great customer service and down-to-earth people, everything went smoothly and I loved working with them.
LT at Infinity of Austin was the best salesperson we have ever encountered. Knowledgeable the Q50 we bought. He listened and made the experience a ten out of five.
Highly recommend Austin INFINITI and Joe Nichols. We had an exceptional experience that made this process very efficient and easy. We will visit again the next time we need a new vehicle because of the professionalism and quality of their service. Thanks again!
Karim was so professional and made my job so easy. The whole process was done in less than a few hours. Thanks again!
Always a positive experience. Marek is wonderful, communicates and updates me on my cars progress. Very clean and comfortable waiting area. This is my 2nd INFINITI and I am very pleased.
Merek is a world class service advisor. Dana is terrific sales consultant. Lexus family over the years, first venture with INFINITI team and appreciative. Good work.
My vehicle was towed in due to some overheating problems and rough driving. Trever Self contacted me immediately to identify how he could help and assured me that the right person would be on the job to get me back on the road. I’m very thankful for Trever and would recommend Austin INFINITI and anybody in the community looking for an honest and reliable service advisor.
I recently had an exceptional experience at Austin INFINITI, thanks to Mario Hall and Irfan Ishaq. From the moment I walked in, they provided outstanding service, making the entire process smooth and stress-free. Mario's knowledge and attention to detail were impressive, and he ensured that all my needs were met with professionalism and care. Irfan was equally remarkable, going above and beyond to make sure everything was perfect. Both Mario and Irfan exemplified what great customer service should be, and I couldn’t be more satisfied with my experience. I highly recommend Austin INFINITI and will definitely be returning ...
Probably the best car buying experience I’ve ever had. LT Sanchez was an A+ with his car knowledge, anticipated and provided options, and answered all of my annoying questions with enthusiasm. We got a great car at a great price and we couldn’t be happier with the whole process. Way to go Infinity and LT, you knocked it out of the park.
When I'm having any service problem I rely on Dave to save the day honest Man who i trust and recommend
(Translated by Google) Good place to do business and good customer service especially from Zaira and Lilia the cafe lady 💚 (Original) Buen lugar para hacer negocios y buen servicio al cliente especialmente de Zaira y Lilia la señora de la cafetería 💚
The service folks at Austin INFINITI are great to work with....Mr. Trevor Self is a wonderful service advisor who knows his stuff and always gives you a straight answer! Like I tell him, "Thanks for taking care of the car that takes care of me!"
A big shout out to the folks at Austin INFINITI. The folks there at Austin INFINITI are always great with service, support, and making me feel like a valued and satisfied customer. I have enjoyed my 2019 INFINITI QX50 immensely and it has been one of the best cars that I could own and it is still running very well today. A few months ago when I retired, Austin INFINITI surprised me with a lovely retirement gift when I took my car in to have it serviced. Someone must have told them but a rare surprise like that is special. I ...
I was very well informed & taken care of by INFINITI dealer associate, Trevor Self, & other INFINITI staff members. They were helpful, kind & knowledgeable. The visitor center provided snacks, drinks, TV & Wifi, with a pleasing atmosphere, while you waited. The young lady in the center made me the best camel macchiato.FYI- they have a great tire sale going on where you but 3 tires & get the 4 th for $1.00. INFINITI, thank you for your service.
Ask for Allen!!!
Irfan was incredibly helpful and patient in assisting me with my purchase. Laid back, honest and no BS. He has a wealth of information and was great to buy from. I will without a doubt go straight to him in the future. Super cool experience.
Isfan Ishaq was a fantastic salesman. Definitely coming back because of his customer service.
Above-and-beyond excellent service. After many months and a couple of service visits, my squeaky brakes were in-shop for one more attempt to resolution. Dave and Harrison persisted for over a week to find a fix. After several unsuccessful attempts, they decided to order full replacement brake assemblies AND waived the expense to "generate goodwill" after this frustrating issue. I was flabbergasted, but pleasantly surprised! Only a couple of days back home - no noise from those pesky brakes so far...
I’ve had my Infinity for a few months now. I had a very pleasant experience in all aspects. My sales person, Joe Nichols was very professional and very knowledgeable. I’ve had some bad experiences buying a car, but thanks to Joe and a great team at Austin Infinity, it was very easy. My first experience with the service department for an oil change was great too. I would definitely recommend checking out their new and used inventory if you are in the market for a vehicle!
Highly recommend Austin INFINITI!
Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping ...
I just want to send praise to Marek in the service department, he went above and beyond my expectations of amazing service, I am super lucky to have him as my new service manager on my newest INFINITI, thanks LM
Excellent service
We had the most pleasant car buying experience at Austin INFINITI and Zaira was incredibly helpful, knowledgeable and very nice to work with. We are forever INFINITI car owners from now on.
Marek was friendly, communicative, and timely! The whole experience including the video rib-through of what they find was exceptional!
Bought our QX60 in 2023 here!! Great sales and service team! Shout out to Allen from sales team for making this happen. Very supportive and no pressure tactics. Loved working with him. Also shout-out to our service advisor Nick for his exceptional service and patience answering/clarifying all our neverending questions 👍
Irfán Ishaq has been the most amazing help! Gave us great information. Answered every single question and concern we had. And at the end got my mom into a INFINITI qx50! I highly recommend coming to this dealership and speaking with Irfán! He will guide you in the best direction for your INFINITI needs!
Irfan ishaq is amazing ! I am not easy to please and he has went out of his way to make me happy. Calls and texts with a million questions, multiple showings till I made up my mind. Helped me out on the price! Had my car professionally detailed to my liking. Very personable all around great guy!! Highly recommend!
I’ve purchased seven vehicles in my life, and my experience yesterday was by far the most pleasant and straightforward. Joe Nichols assisted me from start to finish. He was knowledgeable, patient, and detailed throughout the entire buying experience. I will definitely purchase my next car from Austin INFINITI and hope to work with Joe again! K. Brown
Austin INFINITI is terrific! I bought my first INFINITI from them in 2010 and recently had the pleasure of working with Stacy to purchase another. She is extremely knowledgeable, transparent throughout the entire process, and truly a pleasure to work with. I highly recommend Austin INFINITI for anyone looking for a smooth, enjoyable car-buying experience!
One of the best dealerships we have dealt with. Zaira Duate was the one who helped us out and she is great! We called wanting to look at a used Lexus. She prepped the car for the test drive and she knows how to deal with people. She even stayed later than their closing to explain things to us. Sadly we did not end up closing a deal with her since we found a vehicle that checks off more of what we are looking for. Even after telling her the bad news, she continued to treat us very well. Highly ...
Had a great experience here. Gave me a great deal. Irfan Ishaq was my sales consultant and he did a wonderful job showing me the vehicle and helping me through the process. Great service
It's such a nice experience at Austin INFINITI. I brought my car in for an issue and they took care of it quickly. My service specialist communicated very well and often. I love the videos from the technicians so I can see exactly what they are talking about! Love coming here for maintenance!
We had an oustanding experience at Austin Infinity from start to finish in our purchase of our new QX80. Every aspect of this transaction was handled with excellence and was customer centered. The Dealership is head and shoulders above any place we have previously purchased a vehicle. Their business culture is amazing and their people are well trained, relaxed and attentive. They set the bar very high for any future purchases.
I want to give a shout out to Merrick, in service department. I have a 2017 SUV and for some reason my car kept having issues not starting and my battery was struggling. I had already replaced 2 batteries thinking it was that, and I knew this cant be another "bad" battery. I took it to auto shops for battery tests, and a local mechanic and they all told me the battery was fine, starter was good, alternator, terminals, and everything else. I was trying to avoid the dealer at all costs (literally costs), but I had no other choice ...
I had one of my best car buying experience at Austin INFINITY! From the very beginning Tony Anthony welcomed us and he helped us find a specific vehicle that we were looking for my mother in law. As Tony went for the vehicle, we were offered refreshments and snacks. My 2 daughters loved the refreshments and snacks. They also had a blast playing in the family room which had toys for them, it also kept them entertained while we did the paperwork. The price of the vehicle was competitive and I received a competitive interest rate as well. We were able ...
Definitely will be coming back when I am ready to get a new vehicle. Pj was very intellectual on everything we asked and helped us get into the QX60 my wife has been wanting. We appreciate everything pj has done for us and still is continuing to help us with when we give him a call. Austin INFINITI has the best service definitely recommend going to this dealer ship.
Always exceptional.
Best car buying experience I've ever had! LT Sanchez truly went above and beyond for me. Top notch experience every step of the way. LT didn't pressure me in any way, he was communicative, he researched the used car I was looking at before my test drive and was able to explain all the bells and whistles. When a problem arose after an inspection came back with a few possible deal breakers, he said not to worry, he would get them taken care of. And he was true to his word. I highly recommend Austin INFINITI. Make sure ...
Irfan Ishaq. Awesome customer service. Made me feel valued. Very professional. Purchased a New 2024 Q50 Red Sport 400. Thank you!
My experience with LT Sanchez was exceptional. Another rep sold me a car but had to leave early, and LT helped me wrap up the process. There were some hiccups and LT ended up having to stay an hour and a half after closing, but made sure to answer all my questions thoroughly and patiently. Before giving me the keys (again, an hour and a half after closing), he even took the time to make sure both batteries were working. When one was dead, he took the time to replace the battery. This experience would've been incredible regardless, but ...
Just bought my new INFINITI at Austin INFINITI and it's a nice experience to buy a car here. Irfan has been very helpful and knowledgeable about cars. He also helps to keep the price within my budget and easy to work with. I highly recommend working with Irfan!
LT Sanchez offered me a great experience
Very easy to do business with. Answered all questions with yes/no and clean descriptions. Felt comfortable with our purchase and Dana's efforts throughout.
Austin INFINITI time and time again have been professional, kind courteous and communicative. I appreciate their honesty and ability to answer questions when I have them. This has made the hassle of dealing with car issues or maintenance just so much easier. Couldn’t ask for more in a dealership.
Super experience with Irfan Ishaq! Extremely professional, knowledgeable, personable, and no-nonsense individual! Thanks for taking care of us! Will definitely recommend you to friends and family!
Allan and Maria did an exceptional job working with me through the entire process. Purchasing a vehicle is a serious financial decision and my experience was stellar. If you are looking for a great experience and straight forward deal, this is your dealership!
I am amazed at how wonderful this car shopping experience has been with PJ Garcia! He went WAY above and beyond to find me my perfect car. Then picking it up was a breeze, and he and my husband made me cry twice. My husband worked with PJ to have it inside with a huge bow on it and surprised me. Then PJ gave me a sweet birthday gift. You cannot go wrong working with PJ and Austin INFINITI! They have a customer for life.
I purchased my vehicle and traded in a vehicle from out of state. LT was incredibly helpful, sent videos of the car I was purchasing with incredible detail, provided great communication and made the process smooth and pressure free. They provided a very good trade-in value for my previous vehicle and were ready with paperwork etc. as soon as we got to Austin so we could get back on the road to Colorado. Zaira helped us when we arrived to the dealership, as LT was on a previously scheduled vacation. He was sure to pass everything over without any issues. ...
Zaira was a great help. Knowledgeable and not pushy