Customer Testimonials

Joe Nichol was helpful, informative and honest, buying our QX80 was a pleasant experience.

Exceptional quality and vehicle selection

Thank You Zaira of Austin Infinity Car Sales. On October 19th 2026 was an exciting day for me,and all due to three wonderful caring individual people two who have been in my life forever my niece Alisia Rodriguez & my nephew in law Andy Sanchez, and one if not the best car sales representative Zaria E.of Austin Infinity Dealership that went above and beyond with professional and caring efforts to make this possible. I recommend anyone interested in buying a vehicle go to Austin Infinity Car Sales. ask for Zaria E.She made me feel like family..I truly ... Read More

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Google - Nov 7, 2026

Thank You Zaira of Austin Infinity Car Sales. On October 19th 2026 was an exciting day for me,and all due to three wonderful caring individual people two who have been in my life forever my niece Alisia Rodriguez & my nephew in law Andy Sanchez, and one if not the best car sales representative Zaria E.of Austin Infinity Dealership that went above and beyond with professional and caring efforts to make this possible. I recommend anyone interested in buying a vehicle go to Austin Infinity Car Sales. ask for Zaria E.She made me feel like family..I truly felt her genuine honesty and caring efforts to make this possible. I highly recommend anyone who interested in buying a vehicle go to Austin Infinity Dealership ask for Zaria I assure you will be in the best hands ever .In results I AM NOW DRIVING MY NEW NISSAN ROGUE!! Thank you,Zaira & Austin Infinity Dealership.

I had a great experience and put a deposit down on 10k on. A vehicle that was a lemon a year later I’ve never put that much down a car… this is so sick in the car was only 20k they told me if I put down 10k it was going towards my car

Easy and fair, better than most.

Beautiful Service

If you need someone who listens to your needs and goes to great lengths to work within your budget and desires, look no further than Garrison Funke.

Allan is THE BEST! ⭐⭐⭐⭐⭐ I recently purchased my second brand-new vehicle, and I can confidently say this man has earned my business for life! From the customer service to the overall buying experience, Allan consistently goes above and beyond. His concierge service is absolutely unbeatable! He makes the entire process seamless, personal, and stress-free. It's rare to find someone who delivers this level of service and genuinely makes you feel valued as a customer. Allan, you have a customer for life! Thank you for making every experience exceptional!

Not only the quality of products and customer service is above expectations, but so is the cafeteria staff. Very professional and Caring. Lilia went above and beyond to get us some coffee and my favorite Strawberry Chocolate. People like her inspire you to come back. Although we have a brand new car, we will let others know, what a wonderful experience we had in Infinity Austin

Very positive experience. Straight forward and no games. I highly recommend sales consultant Garrison Funke. He was a pleasure to work with.

I have been a loyal customer of Austin INFINITI for over 20 years and the service has deteriorated.I took my car in for routine maintenance. The mechanic tried to upsell me things I didn't need which i declined and then broke my navigation system (digital controller unit). Now Austin INFINITI wants me to pay for a repair that they caused. Ridiculous!

The service at Austin INFINITI is outstanding. They are observant of things that are not necessarily part of scheduled testing (like a nail in my tire) and always go the extra mile to take care of the little things.

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Repeat customer. Shop with Allen Dehoff. Excellent customer service and takes care of you so you can get the best deal!!

What.. like it's been 20yrs now that I have been hanging at Austin INFINITI. 6 cars later, I still love these folks. It all started with a G35, then QX70 and just this past month, the 2027 QX65 Autograph. In any business, you have turn over and my new bestie is Ellen Ladermann. We had a world wind of a new car buying experience together. When I saw the new QX, it flipped my lid. I immediately built it out on the national INFINITI website and dropped by the dealership. I have no idea how Ellen and I hooked up, but ... Read More

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Google - Oct 24, 2026

What.. like it's been 20yrs now that I have been hanging at Austin INFINITI. 6 cars later, I still love these folks. It all started with a G35, then QX70 and just this past month, the 2027 QX65 Autograph. In any business, you have turn over and my new bestie is Ellen Ladermann. We had a world wind of a new car buying experience together. When I saw the new QX, it flipped my lid. I immediately built it out on the national INFINITI website and dropped by the dealership. I have no idea how Ellen and I hooked up, but I am sure glad I did. After putting down a deposit, my custom build out was ordered. That is when things went a little off piste. As wifey and I were having a celebratory drinkie after our visit, Ellen called to let me know, I couldn't have a vermilion interior and all blue top. The HORROR. You could on the website, but not in real life. INFINITI HQ 1, Ellen 0. After that kerfuffle, Ellen called some weeks later to let me know, the beast had arrived... without the tech package I ordered. Infinite HQ 2, Ellen 0. I mean how the heck do you forget the tech package in a build to order? I was truly bummed, but felt really bad for Ellen having to deliver this news to me. It wasn't her fault. Finally, after another 6 weeks or so, Big Blue arrived and we went to pick her up. She's a beaut. Ellen went out of her way to make sure I had what I wanted, which included meeting us at the dealership on her day off on Sunday, so I could "See" the QX, even without the tech package, to make sure everything else was how I wanted it. We got to meet Izzi.. the cutest pie daughter ever. Ellen was able to be the finance chicka, the sales personna and tech guru all rolled into one. Fantastic. I have reached out to her a few times since I have taken possession of Big Blue, since I am a total smidiot when it comes to all the tech this car has. Always able to help. Bonus points and almost bringing a tear to my eye, were the Chelsea FC beverage coasters that fit perfectly in the drinks well in the console. She will be my go to for Suzie's new whip here shortly and already referred her to a colleague who is also an INFINITI nut. Ellen you are a gem at Austin INFINITI. Thank you! INFINITI, not your best work, but got the job done!

Orlando in the parts department makes things happen which is much appreciated.

Bought my 3rd INFINITI from Austin INFINITI this week and every step of the process was smooth thanks to Allen, Abigail and team. I went in looking for one model and they got the pricing and everything right to put me in an even better deal. Thanks, Allen and team!

I recently took my car in, and my valve covers had a leak, which the warranty covered. I sent a message Saturday for them to go ahead and change the spark plugs, which will be due in 16k miles since they will have them accessible. They didn’t change the plugs. Instead they let me know how much the labor would be if I wanted to get them changed. This is frustrating because in 16k miles I will pay them labor when they could have done this work under the warranty. Trust is hard to find. Update. Thanks Tony for ... Read More

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Google - Oct 16, 2026

I recently took my car in, and my valve covers had a leak, which the warranty covered. I sent a message Saturday for them to go ahead and change the spark plugs, which will be due in 16k miles since they will have them accessible. They didn’t change the plugs. Instead they let me know how much the labor would be if I wanted to get them changed. This is frustrating because in 16k miles I will pay them labor when they could have done this work under the warranty. Trust is hard to find. Update. Thanks Tony for reaching out and agreeing to help me with this. Means a lot.

⭐⭐⭐⭐⭐ I had an amazing experience at this service center! From the moment I arrived, I was warmly welcomed and treated with great care and professionalism. A special thank you to Ruben Melendez for his outstanding customer service. He was extremely friendly, helpful, and professional, and made sure my vehicle was well taken care of. I truly appreciate the excellent service and attention to detail. Ruben went above and beyond to make my experience smooth and pleasant. I couldn’t be happier with the service I received! Highly recommended! Thank you, Ruben, for the exceptional experience!

Great dealership to do business with. Special thanks to Timothy Shook for operating top notch facilities and taking care of his customers. Even if you’re just looking to sell your car and not buy, this is the place I’d choose.

It took almost 3 hours just to change my battery. Very bad service. I wouldn’t recommend this place.

Was not pleased with my extend warranty not wanting to honor parts that had nothing to do with me and wanting me to pay i felt it was unfair,As a customer to have to pay for something that was due to the shop fault .

We searched high and low for the right car… And even though we live in Houston, we worked with Gibson to find a lightly-used two year-old QX 80. Gibson responded to my inquiry quickly and patiently 😇 and answered every question I had about the car. Once we realized this was the right car, Gibson then handled all the details from start to finish. Couldn’t have been smoother. Thank you, Gibson!

I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will ... Read More

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DealerRater - Sep 30, 2026

I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will do. What stands out most is that Dave genuinely cares. He treats you like a valued customer rather than simply another service appointment. You can tell that he takes personal pride in doing things the right way and making sure his customers are completely taken care of. His combination of integrity, expertise, attention to detail, professionalism, and genuine care and concern makes working with him an exceptional experience. Dave has earned my complete trust, and I would highly recommend him to anyone looking for a service advisor they can rely on. Dave Henricks is a true asset to Austin INFINITI and an outstanding example of what exceptional customer service should look like. Five stars without hesitation! THANK YOU DAVE HENRICKS!!!

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Allan was great. Quick and easy process. Including test drive and paperwork

What a great cup of coffee with a friendly lady Lilly. Thank you!

I just want to give Dave Hendricks the biggest shoutout!!!! Shoutout to him! Every time I come or my grandmother comes, his treatment, his patience and his service is impeccable. He has taken care of three of my infinities and I am now on my fourth one! One time I rented an infinity in south padre and didn’t know how to work the Bluetooth setup in the rental. I called Dave, he answered, found the same model on his lot and walked me thru step by step how to set it up, miles away, over the phone!! If he ... Read More

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Google - Sep 27, 2026

I just want to give Dave Hendricks the biggest shoutout!!!! Shoutout to him! Every time I come or my grandmother comes, his treatment, his patience and his service is impeccable. He has taken care of three of my infinities and I am now on my fourth one! One time I rented an infinity in south padre and didn’t know how to work the Bluetooth setup in the rental. I called Dave, he answered, found the same model on his lot and walked me thru step by step how to set it up, miles away, over the phone!! If he ever retires I don’t know what I’ll do. It Feels great to be able to say he’s the reason I’ll continue to drive, ride in, and purchase infinities.

Great experience everytime. The customer lounge is top tier 👌

As a first time INFINITI buyer, Joe Nichols made me feel like I had found my favorite new 5 star automobile professional and dealership. Joe made the entire buying process simple and straightforward from test drive to delivery. Go to Austin INFINITI and see Joe Nichols, it was my final auto shopping stop and it will be yours.

Wasted about 3 hours of my time. Called to offer me 2k for my car. I sent 10 pictures of the car and talked them into 2500. They promised me they saw condition on pictures and that the deal wouldn't change as long as the mechanic stated the issue I did with the value. He was saying it was a 10k repair before it got there and it clearly wasn't. They called me and quoted 4900 for repair which I knew was around the price. They then call and claim they didn't see damages in the pictures I sent which is ... Read More

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Google - Sep 16, 2026

Wasted about 3 hours of my time. Called to offer me 2k for my car. I sent 10 pictures of the car and talked them into 2500. They promised me they saw condition on pictures and that the deal wouldn't change as long as the mechanic stated the issue I did with the value. He was saying it was a 10k repair before it got there and it clearly wasn't. They called me and quoted 4900 for repair which I knew was around the price. They then call and claim they didn't see damages in the pictures I sent which is very clear and they offer less then half once they are in possesion of the car after towing to dealership. Before I agreed he said this would not happen.. bait and switch

Was disappointed my engine broke with so few miles- but the boys at INFINITI fixed it up real fast and everything seems fine. Don’t want to say I look forward to coming back anytime soon, but I know if I have issues they got my back!

Ellen and Zaria were amazing! 10/10 recommend working with them. They made the process of buying a car easy and simple.

First time buying a car from a dealership and Joe Nichols was the absolute best, I enjoyed how we spoke about a variety of things on the test drive and he was just an all around helpful guy. Go visit him!

I had the pleasure to work with Zaira during my time at Austin INFINITI. She was truly great to work with during my entire time. Not once did I feel pressured looking over their options and which car should be right for me. Working with Zaira made the entire journey very simple & she was supportive for any decisions I made over the time we worked together. I cannot recommend her enough for her outstanding service, but mainly for how personable she was through everything. We agreed to an opportunity that worked well for me and I purchased my first ... Read More

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Google - Sep 10, 2026

I had the pleasure to work with Zaira during my time at Austin INFINITI. She was truly great to work with during my entire time. Not once did I feel pressured looking over their options and which car should be right for me. Working with Zaira made the entire journey very simple & she was supportive for any decisions I made over the time we worked together. I cannot recommend her enough for her outstanding service, but mainly for how personable she was through everything. We agreed to an opportunity that worked well for me and I purchased my first ever brand new car with confidence through the support of her & the entire Austin INFINITI staff. I am thrilled to own my new QX65 and know it was the perfect option for me. If you're looking for a great luxury car experience and want to have an incredible atmosphere & sales person, I cannot recommend Zaira enough.

We worked with Barry and he was great. Super helpful, kind and made the process painless for us. Ask for him when you get there.

We just drove off the lot in a 2027 QX80 Autograph. An exceptional vehicle but what made it even better was working with Zaira who, without a doubt, is the most relaxed, professional salesperson we've ever worked with. She was a true pleasure to deal with! Highly recommend asking for her if you're in the market for an INFINITI

Working with Zaria was an amazing experience for my husband and I from start to finish with the purchase of our new QX80 Autograph. Thank you Zaria for your expertise and making us feel like family. 💕

Wonderful experience from reception to ms Lilia the barista here at INFINITI Austin, love it!!!

Garrison was great! Made the whole process very easy. Highly recommend.

Everyone at Austin Infinity is extremely knowledgeable about their product. They were all very nice and friendly. There was no pressure involved. Very pleasant experience. Would highly recommend buy a car from this dealership. We did!

I recently leased my 4th vehicle from Austin INFINITI. I would not go anywhere else to lease a vehicle. The sales person, Ellen, was very knowledgeable and very nice to provide me with options to decide which vehicle would suit my needs. I asked and she provided. Thank you Ellen and Austin INFINITI. It has always been a pleasure working with you. Thank you.

Sherie was a pleasure to work with. No haggle, no hassle, straightforward dealings. The paperwork was ready for signing when I arrived and the car was detailed, full tank of gas, and ready to go. I was in and out in less than 45 minutes as I requested.

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Allen Dehoff was friendly professional providing the information about the new vehicle and made the deal transaction smooth seamless and enjoyable!

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We’ve now purchased three cars from Austin INFINITI and have had a great experience every time. The entire team makes the process easy and straightforward, and we’ve always felt well taken care of from start to finish. We’ve worked with Allan for each of our purchases, and he is incredibly knowledgeable, kind, and always goes above and beyond to help. There’s a reason we continue to come back to Austin INFINITI, and we highly recommend them!

After an extremely severe roll over car accident in our very enjoyed 4th Subaru, we began to look at INFINITI for the first time everpurely for the safety features. Barry greeted us with joy and excitement, and I admit I was aprehensive of the typical car salesman fake smiles. Also, the overwhelming absence of diversity in the staff and judgmental looks by staff and customers alike made me feel like if you are not hispanic you don't belong here was making me want to leave too. Barry NEVER made race a factor. Humor was his connection, delivered with a ... Read More

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Google - Aug 25, 2026

After an extremely severe roll over car accident in our very enjoyed 4th Subaru, we began to look at INFINITI for the first time everpurely for the safety features. Barry greeted us with joy and excitement, and I admit I was aprehensive of the typical car salesman fake smiles. Also, the overwhelming absence of diversity in the staff and judgmental looks by staff and customers alike made me feel like if you are not hispanic you don't belong here was making me want to leave too. Barry NEVER made race a factor. Humor was his connection, delivered with a jovial physical display that was infectious. In the end, it was Barry that convinced me to spend much more than we planned. Here I am weeks later sharing my pleasure in our purchase. Way to go Barry!

BUYERS BEWARE....especially of a greasy salesman named Allan DeHoff. My fiance and I were in Austin for my sons National Football Tournament, so we decided to visit a few INFINITI dealerships I had been eyeing online. After doing our research, we found that the mileage on used INFINITI Q50's were significantly lower than those in the DFW Metroplex (where we are from). We took the "cream puff" of a car for a spin around the block, all while listening to Allan blabber on about how he sold a car to Danny Amendola (big deal, I have ... Read More

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Google - Aug 24, 2026

BUYERS BEWARE....especially of a greasy salesman named Allan DeHoff. My fiance and I were in Austin for my sons National Football Tournament, so we decided to visit a few INFINITI dealerships I had been eyeing online. After doing our research, we found that the mileage on used INFINITI Q50's were significantly lower than those in the DFW Metroplex (where we are from). We took the "cream puff" of a car for a spin around the block, all while listening to Allan blabber on about how he sold a car to Danny Amendola (big deal, I have known the Amendola family for 30 years...you aren't cool). After filling out and signing God knows how many ridiculous extra papers (some that were completely blank), he verbally tells us that he will take it to the back, have all of the paint chips touched up and give it the good "once over" and that we could pick it up Monday. Mind you, we had told this genius we were leaving for DFW the next day, Sunday. So you know what his solution was?????? To take a paint pen (swore up and down it matched the color of my car and went outside and used my car as a painting canvas with the WRONG COLOR pen. Sunday rolls around and we are driving back to the metroplex and I notice a rattling sound coming from underneath the vehicle. Not a concerning one, just like something was a little loose somewhere. No warning lights were on the dash and after jacking it up at home, it seemed fine, so I didn't worry too much about it.....until I started getting HARRASED by this genius that if I didn't call my lender back and tell them everything was perfectly fine with the car, they would come repossess my vehicle. I have never heard of such a thing and neither had my lienholder. I called the dealership NUMEROUS times and asked to speak to a manager, only leaving voicemail after voicemail. I might be tall, thin, blonde haired and blue eyed, but the last thing I am is a naive fool! I submitted a formal complaint with the DMV when I STILL hadn't received my registration tags 45 days later (basically I am driving a floating car). I have an investigator assigned to the case and am pursuing legal action against this absolutely heinous event I experienced. All of a sudden, 3 days ago, I get a "reminder call" that my registration sticker is there at the dealership in AUSTIN, and for the 50th time, I live in DFW! This isn't the end of my story or my fight, but I thought I should put the beginning chapter out there for all to see. STAY AWAY!!!! Taylor, since I can’t reply to your comment regarding my post, I’ll just edit my original, but your TEAM HAS MADE ZERO ATTEMPTS TO CONTACT ME! The ONLY time they have reached out is after I have called them Numerous times, so I will be emailing you directly or you can call me directly - I’m sure you’ve got the number!

Love my QX65...

Had a very wonderful experience with a member of sales Zaira! She showed me their Toyota 4Runner in a very detailed manner, allowed for a test drive that exceeded expectations. Although I went in another direction and did not move forward with the car I really appreciated the time and hospitality at infinity Austin. Thank y’all very much!

Professionals ready to help / service customers in a timely manner. Nice and clean customer waiting area.

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They are complete liars!! Don’t go to this place! They replaced the alternator, even though my battery was 5 years old! The car stallled out a few more times and then I transported it to another place for it to be done correctly (I.e., change the battery)!

The service department was great and they have a spacious snack filled waiting area while they fix your car. I was a walk in and they diagnosed and fixed my car in less than 2 hours.

Couldn’t have had a more enjoyable experience at a maintenance and repair dealership than what we experienced with the windshield repair and regularly scheduled oil change. Always look forward to a no surprises appointment from Josh’s team at Austin Infinity.

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(Translated by Google) I had a bad experience with the current manager. I bought a certified car, and the seal was broken. They didn't tell me this at the time of purchase, and when I asked for a replacement, he refused. He told me that if I didn't want the car, I should return it. This is unethical, especially since it's a reputable dealership. (Original) Tuve una una mala experiencia con el gerente q está en estos momentos ya q compre un carro certificado y tiene el cintillo roto y no me lo informaron a la hora ... Read More

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Google - Aug 5, 2026

(Translated by Google) I had a bad experience with the current manager. I bought a certified car, and the seal was broken. They didn't tell me this at the time of purchase, and when I asked for a replacement, he refused. He told me that if I didn't want the car, I should return it. This is unethical, especially since it's a reputable dealership. (Original) Tuve una una mala experiencia con el gerente q está en estos momentos ya q compre un carro certificado y tiene el cintillo roto y no me lo informaron a la hora de la compra y le pedí q lo cambiara y me dijo q NO y me dijo q si no quería el carro así q lo devolviera me pasaré falta de ética ya q es un dealer de prestigio

Thank you Tony Miano and Marek Kopij for the exceptional service you both provided me during my recent visits. The care, efficiency and professionalism were amazing and impressive. It was a pleasure and I look forward to bringing my car back to Austin Infinity for Happy Hour! Thanks!

I worked with Service Manager Josh this time and he was excellent. I have never had a bad experience here and always so helpful and their communication is fantastic. Highly recommend

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Great experience today working with Josh. I didn't have an appointment, but he worked me in for an oil change. He got us in and out quickly and kept me updated. Thanks, Josh!

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(Translated by Google) I bought a car here 50 hours ago. It was used, but the seller confirmed it was being inspected by their professional mechanics. When I got home today, the car has problems: the engine light is on, and the tire pressure monitoring system is also on. This is not a reasonable place to buy from. They should thoroughly inspect their cars and check them. (Original) Aqui comore un carro hase 50 horas los cual este es usado pero la vendedora nos confirmo q estaba inspeccionando por profesionales mecánicos d ellos , al llegar a casa en el dia d ... Read More

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Google - Jul 29, 2026

(Translated by Google) I bought a car here 50 hours ago. It was used, but the seller confirmed it was being inspected by their professional mechanics. When I got home today, the car has problems: the engine light is on, and the tire pressure monitoring system is also on. This is not a reasonable place to buy from. They should thoroughly inspect their cars and check them. (Original) Aqui comore un carro hase 50 horas los cual este es usado pero la vendedora nos confirmo q estaba inspeccionando por profesionales mecánicos d ellos , al llegar a casa en el dia d hoy el carro esta con problemas luz d motor encendía luses d sensores d llantas encendida lo cual no es un lugar razonable para comprar inspeccionando muy bien sus autos y revisenlos

Infinity Austin has some of the best salesmen in there industry. Fast, friendly and fair. Garrison made this experience smooth and effortless.Thank u for the hospitality and the awesome new car. Garrison and Oscar even delivered it to our home in Manchaca Tx. What a great team. Couldn't hv been any easier.

Had a smooth and happy transition into my new automobile Garrison Funke was great felt no pressure the whole time help fix my nicks & crannies I had issues with and will definitely see him again one day I appreciate the hospitality, service and humanity you give , respect my friend thank you

Loved the experience. Garrison was top tier about his job, stepping up to make things happen for me. Definitely a life changing experience! Give thanks and blessing for this wonderful new family journey vehicle.

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Pleased with the overall results and will continue to use their services.

It was the most professional purchase event I have ever had. Allen is a great listener and then does what he the ability to provide one with their “minds eye dream” he’s not Allstate, however, you’re in good hands. Jerry Patterson

Good service, quick in and out. The service advisor was very courteous, helpful and friendly

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Bought a car from Zaira and she was absolutely amazing! Made the process super easy! id definitely recommend her and id definitely buy from her again. Thank you again!

Fast and friendly Great service and Great value

I’ve been here 8 years and the last two times I came in for my 2025 QX80, the service has been awful. The team is rude, one staff member was cussing on a phone call while I was in the waiting room. The quality of how they communicate has gone down. Very bad experience. I’m rethinking my love for Infinity now. They simply don’t care about their customers the way they used to.

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Great customer service! There's an INFINITI dealership closer to me but I prefer this one.

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Big time scammers. I finally got them to come down on the price and they said they would include the doc fee in that price. Then at the last minute the salesperson said they couldn't do it. They were so desperate to get their money back they changed the State of Texas tax to 7.45%. It is 6.25% They also came up with fees that didn't even exist through the state of Texas. They are so desperate to make money they will lie to you about the vehicle's history and literally break the law. This was not only a ... Read More

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Google - May 27, 2026

Big time scammers. I finally got them to come down on the price and they said they would include the doc fee in that price. Then at the last minute the salesperson said they couldn't do it. They were so desperate to get their money back they changed the State of Texas tax to 7.45%. It is 6.25% They also came up with fees that didn't even exist through the state of Texas. They are so desperate to make money they will lie to you about the vehicle's history and literally break the law. This was not only a horrible experience but kinda sad to see what lengths people will go to rip you off.

Do not recommend trying to sell your INFINITI here. They are extremely disingenuous. We called a few weeks ago and received a notional offer by phone. Then went in person with the car, they did a full appraisal, and came back with an offer. A few days later, we called to bring in the car to complete the sale and they refused it. They could have been much more up front and honest, instead of wasting so much of my time. I will not buy a car here either after this experience. I would rather take my business elsewhere.

Took my vehicle in to the Service department. Exceptional service/communication from Advisor Jake Willson.

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Austin INFINITI reached out to buy our vehicle we had posted on Facebook Marketplace and was a 100% bait and switch situation. They made us drive 2 hours for no reason to lowball us after we previously settled on a price, and verified prior to making the drive that they would not try to negotiate unless there were serious undisclosed issues. Buyer (and seller) BEWARE of Austin INFINITI

Horrible sales experience at this dealership. I’m glad I did my own research on the vehicle because the salesman didn’t know anything about the vehicle! Showed up late to our appointment and had to keep running to other people to try to work out a deal. They will tell you anything to get you in a new or vehicle or to lease one. Haven’t heard a word from the salesman since purchasing the car and most of the stuff he mentioned about the process was wrong. I’ve had several Infiniti’s but this will most likely ... Read More

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Google - Mar 30, 2026

Horrible sales experience at this dealership. I’m glad I did my own research on the vehicle because the salesman didn’t know anything about the vehicle! Showed up late to our appointment and had to keep running to other people to try to work out a deal. They will tell you anything to get you in a new or vehicle or to lease one. Haven’t heard a word from the salesman since purchasing the car and most of the stuff he mentioned about the process was wrong. I’ve had several Infiniti’s but this will most likely be my last. When you lie and misinform clients you can’t expect them to return.

The service advisor is nice. However the people that actually do the work always mess up something in my vehicle. This is the 4th time that it has happened and they have never taken accountability. Keep in mind I'm just going for regular maintenance for my vehicle and everything is working. The 1st time it was my mirror. I didn't say anything and just got it fixed. Second time it was the drivers side of the chair. Came home and when I drove it again and I try to use it, it didn't work. I said something, ... Read More

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Google - Mar 12, 2026

The service advisor is nice. However the people that actually do the work always mess up something in my vehicle. This is the 4th time that it has happened and they have never taken accountability. Keep in mind I'm just going for regular maintenance for my vehicle and everything is working. The 1st time it was my mirror. I didn't say anything and just got it fixed. Second time it was the drivers side of the chair. Came home and when I drove it again and I try to use it, it didn't work. I said something, but nothing happened. Third time it was my windshield wipers weren't working, again I paid for it and still no accountability. Just went to get maintenance done and guess what they broke my back door, but the cost is over $1200. I called them out and no accountability again. This is getting pricey. Something has to give INFINITI! I'm tired of the 0 accountability on the service of my vehicle.

UPDATED: I bought my car a few months ago. The whole experience was great in the beginning, they got me a great deal. Joe is great, definitely recommend him. However, a month after buying my car my breaks started making a screeching noise when I reversed. Not knowing what it was , since I literally just got it. Took it back to Joe, and after multiple attempts to figure out the cause of the noise was, they said it was my brake pads/disc. They would need replacing. I asked if that’s something they can do since I just bought ... Read More

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Google - Mar 5, 2026

UPDATED: I bought my car a few months ago. The whole experience was great in the beginning, they got me a great deal. Joe is great, definitely recommend him. However, a month after buying my car my breaks started making a screeching noise when I reversed. Not knowing what it was , since I literally just got it. Took it back to Joe, and after multiple attempts to figure out the cause of the noise was, they said it was my brake pads/disc. They would need replacing. I asked if that’s something they can do since I just bought it, and the answer was no. I was recommended elsewhere. I think it’s unfortunate that they weren’t able to help fix this issue especially since I literally just bought the car. Just because it’s a used car doesn’t mean they should any different than their new cars. Overall experience was okay, I wouldn’t recommend buying a used car here in my opinion.

Due to the issues I have been having with repair shops, I decided to bite the bullet and take my car to the dealership it was purchased at and have my oil changed. Twice the price for an oil change. But I was hoping for better service. Was I ever disappointed. At first I thought, well, they are washing my car, inspecting it 2 times. Before and after the oil change. After completed work, the service writer handed me my invoice and told me to have a great day. He didn't go over anything that was performed on my vehicle. ... Read More

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Google - Feb 25, 2026

Due to the issues I have been having with repair shops, I decided to bite the bullet and take my car to the dealership it was purchased at and have my oil changed. Twice the price for an oil change. But I was hoping for better service. Was I ever disappointed. At first I thought, well, they are washing my car, inspecting it 2 times. Before and after the oil change. After completed work, the service writer handed me my invoice and told me to have a great day. He didn't go over anything that was performed on my vehicle. I noticed an oil additive installed that I did not approve. Plus I was charged a fee to "Top off my fluids" Once I got home I decided to pop my hood and just take a look. To my surprise, there was oil spilled on my engine cover and not wiped off. Not to mention my brake fluid was below full, as was my windshield washer fluid, Flag#1! I looked up at the oil change interval sticker installed on my windshield, and that's when my heart sank. It shows the wrong weight of oil installed. I called the service writer and he informed me that he made a clerical mistake on the sticker, then proceeded to tell me the wrong weight of oil is the right weight. There is not a publication on this planet that recommends the weight of oil he claimed was put in my car. After informing the service writer of his mistake, I asked if he would change my oil again so we know the correct oil was used. He told me the correct oil was used, even though he didn't know the correct weight himself. Then he told me, maybe I should go to an Independant dealer from now on. Flag#2 or #3 is it. I have called the Service Manager and left a message for him to call me. No response! Flag#4? So, is this the type of Luxury car dealership you want to be servicing your car? I have since taken my car to "An Independant" and paid again to have my oil changed. At least I know what oil is in my car. Good luck!

Been a customer for over 10 years and can say the quality of service has recently declined severely.

Buying a car from this dealership was a HUGE mistake. Long story short, I totaled the car I bought here. When it came to getting paid out for the car, the bank and insurance are at a complete halt due to the actions, or negligence, of this dealership. I have been without a car for over a month because of the steps this dealership took when submitting paper work to the state. The dealership put the wrong lien holder on documents submitted to the DMV, this has caused a huge headache and the bank or insurance CANNOT do anything because ... Read More

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Google - Feb 11, 2026

Buying a car from this dealership was a HUGE mistake. Long story short, I totaled the car I bought here. When it came to getting paid out for the car, the bank and insurance are at a complete halt due to the actions, or negligence, of this dealership. I have been without a car for over a month because of the steps this dealership took when submitting paper work to the state. The dealership put the wrong lien holder on documents submitted to the DMV, this has caused a huge headache and the bank or insurance CANNOT do anything because of what the dealership did. From what the bank told me, they reached out to the dealership repeatedly to fix this back in 2024, but they completely ignored my banks request to remedy this. When I called and confronted them about this, of course I was given the run around, talked to a few managers, they said they would look into it but I never heard back from them. The only person who called me back was the person who sold me the car. Of course he came up with a whole story about what happened, then lied to me about how long it would take to fix this. He said it would get taken care of next week. When I spoke with the title and tax people he dealt with, it said it would take at least 2-4 weeks before anything is done. It is now 2/11, my accident happened 1/05 and I still dont have the proper paper work from the DMV, thus no car. Thanks a lot INFINITI! If you buy a car here, be on them like a hawk about your title paper work to the DMV. If you recently bought a car here, I would double check DMV records to make sure they didnt put in the wrong information, because the headache is causes later is severe. When I called the DMV to check on all this, the lady I spoke to said she has never seen anything like this, and suggested I put in a complaint the the TexasDMV that handles dealership complaints, I followed her advise and put one in. Thats just the issues that were caused from the Title/accident. Dont get me started on all the issues the car had after purchasing. HUGE MISTAKE BUYING A CAR HERE. Buyers beware.

I recently picked up a CPO 2024 QX80 Sensory from Austin INFINITI and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the ... Read More

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DealerRater - Dec 31, 2025

I recently picked up a CPO 2024 QX80 Sensory from Austin INFINITI and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.

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I was ready to purchase a 2025 INFINITI QX60 and had already agreed on price, trade value, and financing terms. At the last step, the dealership inserted a $1,999.99 “installed equipment” charge that I did not request and did not want. When I asked for it to be removed, I was told it was mandatory and could not be taken off the deal. That completely changed the economics of the purchase and was not disclosed upfront. What’s frustrating is that everything else about the transaction was straightforward — until that padding appeared. Refusing to remove an unwanted add-on and presenting it as ... Read More

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Google - Dec 26, 2025

I was ready to purchase a 2025 INFINITI QX60 and had already agreed on price, trade value, and financing terms. At the last step, the dealership inserted a $1,999.99 “installed equipment” charge that I did not request and did not want. When I asked for it to be removed, I was told it was mandatory and could not be taken off the deal. That completely changed the economics of the purchase and was not disclosed upfront. What’s frustrating is that everything else about the transaction was straightforward — until that padding appeared. Refusing to remove an unwanted add-on and presenting it as non-optional feels deceptive and undermines trust in the buying process. If a price is advertised, it should reflect what the customer is actually allowed to buy the vehicle for. I’m disappointed because I genuinely wanted to do business here, but I won’t move forward under those conditions. Buyers should be aware that even if you negotiate a deal, you may still be forced into paying for extras you didn’t agree to. My wife went in specifically to see and purchase a 2025 INFINITI QX60 that I had a written proposal for, complete with VIN, pricing, and financing terms. When I arrived at the dealership, I was told the vehicle “wasn’t there” and apparently had never actually been on the lot. This was after investing time, coordinating my schedule, and relying on their documentation to represent a real, available vehicle. That’s not just inconvenient — it’s misleading. If a dealership is going to generate formal proposals with specific vehicles, VINs, and numbers, those vehicles should exist and be available to view. Using a non-existent unit to start a sales process wastes the customer’s time and erodes trust. It felt like a classic bait-and-switch setup, whether intentional or not. I expected better transparency and professionalism, especially for a premium brand dealership. Unfortunately, this experience showed a lack of basic respect for the customer’s time and decision process, and I would not recommend working with this location based on how this was handled.

The vehicle we came to buy looked nice and clean, and has already had the INFINITI multi-point inspection, but when we took it to our own mechanic, he found 3 torn boots and severe oil and gas leak at the head gasket! And the salesman PJ looked us in the eye, refused to get the boots fixed, and said that that kind of "seepage" is "up to spec" for that year's INFINITI model! We couldn't believe our ears. He refused to fix the vehicle properly AND demanded that we pay for what the dealership did ... Read More

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Google - Dec 20, 2025

The vehicle we came to buy looked nice and clean, and has already had the INFINITI multi-point inspection, but when we took it to our own mechanic, he found 3 torn boots and severe oil and gas leak at the head gasket! And the salesman PJ looked us in the eye, refused to get the boots fixed, and said that that kind of "seepage" is "up to spec" for that year's INFINITI model! We couldn't believe our ears. He refused to fix the vehicle properly AND demanded that we pay for what the dealership did to the vehicle ABOVE the price they've already advertised the vehicle for, and didn't even care to provide ANY floor mats, and... and... DONE WITH THIS DEALERSHIP.

When specifically asked if they had checked several locations in my SUV for damage, I was told by the Service Manager that they had inspected. I didn't believe them and so took the SUV to another repair shop. This repair shop did what the Austin INFINITI service department should have done (and told me in writing that they had done) and now my insurance is determining whether or not to total my SUV. Such a bad experience that not only would I never use their service department again, I wouldn't buy from this dealership again (which is too ... Read More

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Google - Dec 10, 2025

When specifically asked if they had checked several locations in my SUV for damage, I was told by the Service Manager that they had inspected. I didn't believe them and so took the SUV to another repair shop. This repair shop did what the Austin INFINITI service department should have done (and told me in writing that they had done) and now my insurance is determining whether or not to total my SUV. Such a bad experience that not only would I never use their service department again, I wouldn't buy from this dealership again (which is too bad, since it's looking like I'll need to buy another SUV).

Extremely disappointed with my recent experience at Austin INFINITI. After years of loyalty and multiple purchases, I was shocked by the unprofessional behavior of James Colfer during a simple finance inquiry. His tone, questioning, and overall approach were far below the standards I once associated with this dealership. It is clear that the level of service has declined significantly. I would strongly caution others to think twice before purchasing or financing through INFINITI Austin until they address these issues.

Premium Client Testimonial - Austin INFINITI (Service Advisor: Dave Henricks and Vehicle Inspector: Jordan Ale) I continue to receive exceptional, world-class service from Dave Henricks at Austin INFINITI. From the moment I arrive, Dave’s professionalism, attention to detail, and genuine commitment to customer satisfaction set the tone for an outstanding experience. He exemplifies the INFINITI brand standards, refined, trustworthy, and always striving for excellence. Every interaction is seamless, from transparent communication and expert recommendations to timely updates and follow-through. Dave and Jordan ensured that my vehicle was cared for with precision and that I leave confident in both the ... Read More

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DealerRater - Nov 11, 2025

Premium Client Testimonial - Austin INFINITI (Service Advisor: Dave Henricks and Vehicle Inspector: Jordan Ale) I continue to receive exceptional, world-class service from Dave Henricks at Austin INFINITI. From the moment I arrive, Dave’s professionalism, attention to detail, and genuine commitment to customer satisfaction set the tone for an outstanding experience. He exemplifies the INFINITI brand standards, refined, trustworthy, and always striving for excellence. Every interaction is seamless, from transparent communication and expert recommendations to timely updates and follow-through. Dave and Jordan ensured that my vehicle was cared for with precision and that I leave confident in both the service and the relationship built over time. Austin INFINITI, under Dave’s guidance, consistently delivers a first-class experience that reflects true automotive luxury and customer care. It’s rare to encounter this level of dedication and consistency, a true benchmark for the industry. Extremely appreciated for their hard work and WORD CLASS INFINITI CUSTOMER SERVICE, DEDICATION, and LOYALTY. Many thanks.

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10/10 Took in my car with a service appointment for an oil change. I was told to wait in my car and my service rep would come out to see me. He never came out. Then 30 minutes later I get checked in. 3 hours later they still had not even looked at my car. Then when they finally did they hurried me out and didn’t have time to address my rear brakes that needed replacement and were identified during their assessment. 10/15 took my sons care in for a check engine light. Again, with a scheduled appointment. He was told they didn’... Read More

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Google - Oct 16, 2025

10/10 Took in my car with a service appointment for an oil change. I was told to wait in my car and my service rep would come out to see me. He never came out. Then 30 minutes later I get checked in. 3 hours later they still had not even looked at my car. Then when they finally did they hurried me out and didn’t have time to address my rear brakes that needed replacement and were identified during their assessment. 10/15 took my sons care in for a check engine light. Again, with a scheduled appointment. He was told they didn’t have time to look at it but he could leave it overnight. Ok fine expect now they have had the car for a full 24 hours and not yet looked at it. I’ve been doing business with this dealership for 15 years and never experienced such poor service.

Very poor customer service in the shop area. Only repaired half of my issues after charging a $235.00 diagnostic fee. Website said that I would receive a loaner vehicle but when I arrived I was notified that I wouldn't .Always believed that INFINITI was a trusted brand.But boy was I wrong!

Coming from another dealership (Sewell), Austin INFINITI is lacking in a very major way. Was charged $200 for routine oil change with no option for a loaner vehicle or car wash. The Lyft used to run errands was low budget and dirty. Attendant was apprehensive about explaining charges which made me feel uneasy. You can certainly spend less for much more at other dealerships. Don’t think this place was worth the extra money by long stretch.

Prompt excellent service from Marek l was kept informed of the progress of my service throuhout

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MISLEADING DEALERSHIP AND LACK OF ACCOUNTABILITY I had a very disappointing experience at the Infinity dealership of Austin. I visited near closing on a Saturday to look at a used car. It was still dirty and needed work, but I test drove it and was ready to move forward — pending a question about a headlight. Since service was unavailable, the Director of Used Cars, Adrian Garcia, gave me a verbal agreement and a handshake that the car would be held for me until Monday. He even took the keys. On Monday morning, I spoke to the sales associate I test ... Read More

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DealerRater - Sep 1, 2025

MISLEADING DEALERSHIP AND LACK OF ACCOUNTABILITY I had a very disappointing experience at the Infinity dealership of Austin. I visited near closing on a Saturday to look at a used car. It was still dirty and needed work, but I test drove it and was ready to move forward — pending a question about a headlight. Since service was unavailable, the Director of Used Cars, Adrian Garcia, gave me a verbal agreement and a handshake that the car would be held for me until Monday. He even took the keys. On Monday morning, I spoke to the sales associate I test drove the car with, Zaira Duarte. I was ready to buy the car as is. She confirmed I had priority, despite interest from out-of-town buyers. Shortly after, I was told someone else was signing for the car. I waited on hold for 30 minutes to speak with the General Manager, Eliel Ramirez, who told me the Director of Used Cars, Adrian Garcia, gave him the go-ahead to sell it. He told me a verbal agreement doesn’t mean anything when someone else is there in person ready to buy. He offered to help me find another car, but I didn’t want another car — I wanted the one I was promised. I was naive to think that people today would be honest and stand by their word. It’s clear that at this dealership, it’s all about the bottom line, and customer trust means nothing. This dealership does not honor its word, lacks internal communication, and wasted my time. If you're expecting honesty, respect, or accountability from this dealership—look elsewhere. Full names found on the Austin Infinity website

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my experience with Austin INFINITI and my salesperson Allan needs to be shared. I'VE ONLY HAD THE CAR FOR A MONTH. The day I drove the (used) INFINITI home from the dealership, I immediately noticed a shudder or vibration when accelerating from a stop up to about 20 mph. I called Allan right away and was told to bring it back. From that point on, I spent nearly every Wednesday—my only day off—bringing the car back for the same issue.Multiple “master techs” claimed they couldn’t feel it. A sales assistant even told me that “all AWD ... Read More

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DealerRater - Aug 27, 2025

my experience with Austin INFINITI and my salesperson Allan needs to be shared. I'VE ONLY HAD THE CAR FOR A MONTH. The day I drove the (used) INFINITI home from the dealership, I immediately noticed a shudder or vibration when accelerating from a stop up to about 20 mph. I called Allan right away and was told to bring it back. From that point on, I spent nearly every Wednesday—my only day off—bringing the car back for the same issue.Multiple “master techs” claimed they couldn’t feel it. A sales assistant even told me that “all AWD cars feel that way.” we went for a ride-along, the head of service admitted that he felt the vibration between 15–21 mph. Allan reassured me that “they would take care of it” and not to worry.The car ended up sitting in their shop for over a week, with service saying a tech was working “1–2 hours each day” but still claiming they couldn’t replicate the problem. Eventually, I was told they had “done all they could” for me. The service manager mentioned they could dive deeper, but it came down to how the techs would be paid. Keep in mind the diagnostic fee is $240 per hour from what i was told. In the end, the dealership deemed the shake “safe to drive.”On top of all that, I am stuck paying $2,000 for an A/C compressor repair—an issue I had pointed out to Allan before signing paperwork. I was told it would be looked at, but clearly it wasn’t. Now I’m left with a car that has both a bad compressor and a bad shake that has only gotten progressively worse. To make matters worse, Allan accused me of always trying to corner someone into saying something, even though he himself had already made those statements. Bottom line: I bought a vehicle that had issues from day one. I was patient, I gave the dealership multiple opportunities to make it right, and instead I was dismissed and strung along. A dealership that claims to stand behind its cars should not leave a customer in this position. If you’re considering buying from Austin INFINITI, be very cautious. My experience was a textbook example of being promised one thing and delivered another. I would not recommend this dealership or Allan based on how my situation was handled.

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Ms. Lilia was very sweet and courteous as we sat waited. As she was to all that came to the Barista. Love Ms Lilia Thank you Sylvia Juarez

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I made phone contact with Austin Infinity about a pickup truck that I saw online that was selling for $9,981. The truck had high mileage on it, I asked the salesperson what would be the least they would accept on a cash offer? The salesperson took my name and number and stated they would have to speak to the manager. When the salesperson called me back they stated that the total out the door would be $12,000. Dollars including a $99 dollar addendum fee lifetime battery . I don't know what tax office that they are getting their prices from, but this is ... Read More

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Google - Aug 13, 2025

I made phone contact with Austin Infinity about a pickup truck that I saw online that was selling for $9,981. The truck had high mileage on it, I asked the salesperson what would be the least they would accept on a cash offer? The salesperson took my name and number and stated they would have to speak to the manager. When the salesperson called me back they stated that the total out the door would be $12,000. Dollars including a $99 dollar addendum fee lifetime battery . I don't know what tax office that they are getting their prices from, but this is excessive for tax, title and licensing. I do not believe their figures are accurate. I contacted Travis County tax collector's office, they told me that sales tax at 6.25% would equal $624. And $33.00 for the application fee and $78.25 for registration totaling $10,716.25 without the $99.00 addendum lifetime battery fee. If we add that into the calculation the total would be $10, 815.25. I don't believe that they are being transparent with their Pricing on local state fees. I will not do business with any car dealership that starts out being dishonest. This was my first interaction with Austin Infinity.

I bought my 2022 INFINITI QX60 in Dallas and have been going to Sewell INFINITI for most of my maintenance. However, I live in Austin, so unfortunately driving to Dallas doesn't always fit with my schedule. I have now been to INFINITI of Austin 3 times, and each time it has been a nightmare. First visit: No one greeted me as I waited in the service area. Second visit: I parked my car and wandered around the maintenance lot while three employees stood at the maintenance door and just stared at me. Not one of them thought to point me in ... Read More

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Google - Jul 28, 2025

I bought my 2022 INFINITI QX60 in Dallas and have been going to Sewell INFINITI for most of my maintenance. However, I live in Austin, so unfortunately driving to Dallas doesn't always fit with my schedule. I have now been to INFINITI of Austin 3 times, and each time it has been a nightmare. First visit: No one greeted me as I waited in the service area. Second visit: I parked my car and wandered around the maintenance lot while three employees stood at the maintenance door and just stared at me. Not one of them thought to point me in the right direction or offer assistance. When I finally got a service manager to take my car, I requested a trade-in quote, filter changes, and an oil change. When I got my car back, my filters hadn't been changed and I never received the trade-in quote. Third visit: I returned for an oil change. The service itself was fine, but I was told a "fuel injector service would be needed" at a cost of over $500, plus they recommended a transmission oil change. My car currently has less than 60,000 miles. I decided to take my car to Sewell INFINITI in Dallas for a second opinion. The service manager there told me the fuel injector service wasn't necessary and that my car didn't need it - this is something they don't typically do until 100,000 miles. Do I think they were trying to oversell me at INFINITI Austin? Absolutely. The poor customer service combined with unnecessary upselling is unacceptable. I've given this place three different tries. I will not be returning. I'd rather make the drive back to Dallas than deal with this location again.

This is by far the worst I’ve ever been treated at a dealership. Edit to add I am sad to see that I am not the only person that has felt disrespected and belittled by Allan DeHoff. There’s more than one review speaking about this. I’ve taken my business elsewhere where I’m not mansplained and treated like I don’t know what I’m talking about.

Do not buy a car from here. Worst service ever. Don’t call you back. Never have a loaner car when your car is under warranty. Just pathetic, horrible.