Customer Testimonials
Experience at Austin infinity was very pleasant. Service was quick. Service advisors were so pleasant, suggested some services but were not pushy at all. I am always hesitant to go to the dealer. Felt good with this visit.
Wow, what a great car buying experience...thanks to our sales person, Danny. He made the process super easy! We came from out of state to purchase the vehicle. Danny did everything he promised and more. I'm a happy customer and I will come back to buy from Danny again!
Always have a great experience with this dealership. Everyone there is always very friendly and approachable. The show room is always clean and very attractive.
Allan was amazing!!! I highly recommend Allan and Austin INFINITI. Best car buying experience ever.
Tony is such a fantastic and helpful salesperson. I chose a rainy day to car shop, and there he was with an umbrella ready to make it work out. The whole team was very helpful and I didn't feel any pressure at all. I'm very pleased with my vehicle and would definitely come back to the team for another purchase. It was a smooth and simple transaction.
Austin INFINITI provides awesome service. Recommend Monte Reger!!!!!
Went in to view a car that ended up being sold shortly after I took it for a test drive. However, Daniel E. was more than helpful in finding me an affordable safe car that fit my budget and had fewer miles than the car I was initially looking at. Daniel E. went above and beyond to get me my car, even though I had to wait over a week to pick it up because a part was being replaced on the undercarriage. He was very helpful throughout the entire process and made me feel like he genuinely cared about ...
Ask for Allen he is amazing ❣️
Jon Simmons was very prompt and attentive to my service needs. He made sure my vehicle cleaned and shined up as well. Go see Jon!
Jeff is the best!!! I am a new mom, bought a cash car from him and shortly after the engine blew...they were willing to put a new engine in for me, no questions asked! I definitely recommend Infinity Austin to everyone! Jeff took great care of me and my needs!
I worked with Allan awesome sales rep. Got me an amazing number for my trade and got me just what I was looking for at the numbers I needed. If I could give 6 stars I would phenomenal experience.
Great Staff, was able to get me what I wanted and stay in budget. Awesome experience as always. Thank you Sam Brewer and Chris Corn
This dealership is 1st class: John was knowledgeable, professional and made the experience worth while.
FRIENDLY STAFF. CLEAN ENVIROMENT.
Time and time again Dave Hendricks, my service manager, has helped me and bailed me out when I have a rare auto issue. I have purchased or leased 5 Infinitis and the number one reason is Dave. Just a good guy and solves problems like a boss.
It was a pleasure working with Maurice in sales and Mike Marsalis in finance.
Worked with Allan and Luis, would want to buy another car from them. Straightforward & nice people. Everyone we encountered at the dealership were so nice. Highly recommend this dealership.
I went in for a recall and was treated like a valued customer although my car was from another dealership. They are very nice and courteous. I had looked for a car here but was unable to find what I was looking for in a short time. The salesman were great listened to what I wanted and didn't try to push me into something else.
Doin' real good, but don't have free beer..... top notch otherwise.... 25 word minimum ??..... NOTE: this software won't let me to submit until 25 word minimum.... entered.... WHY IS THAT ??? Software CORRECTION NEEDED..... I can tell you in less than 25 words why I LIKE or DISLIKE your service..... liked it, but this survey is MAJOR IRRITATING... W2
A huge thanks to Sam Brewer for the work she put into the deal and how she made it quick and easy. Sam will definitely be our go to girl for sure!!! Very Very knowledgeable !!!!!
Best service every time. Bobby Davis is an awesome service advisor. The prices are fair or better and the service is always done properly without issue.
Amanda was very kind and professional.
Really Happy with my new purchase and warranty
Great customer service. Very transparent, no tricks. Highly recommend this dealer.
I have purchased several cars and this has been the best and quickest experience hands down. PJ or salesman was knowledgeable and straight to the point. We will definitely be coming back for our future cars
Monty is the best!
I recommend you consider Austin INFINITI if you’re in the market for a new car. They have a variety of vehicles at different price points to suit your needs. Ask for LT Sanchez if you go. Awesome support throughout the process. Patient, knowledgeable and professional. No pressure process. Sam
Danny Elalouf at Austin INFINITI has sold me three cars in the past several years and I have very much enjoyed the professional sales experience and support in achieving a great value each time I've leased a wonderful new INFINITI. Danny was able to complete the financing on his own office which greatly enhanced and speeded up the sales process. My introduction to my new 2021 Sensory QX50 was handled very well, and I'm enjoying all the wonderful new features it has to offer.
I am more than pleased with my experience with Austin INFINITI. Took my car in for some repairs, and the team went above and beyond my expectations. Car runs beautifully and is fresh and clean. Excellent customer service! Thank you so much Robert Davis & Timothy Shook
A pretty good dealer who is very reliable. They stand by their promise and their service is awesome.
I had the best experience of buying a car from Sam Brewer and highly recommend Austin INFINITI. Friendly staff and made the buying process stress free.
We really enjoyed working on our new lease with Darian. He was professional, friendly, available and communicated well via phone and text. The 'free'cafe while waiting is much appreciated.
David Hendricks ( service rep) provided five star customer service. I was throughly impressed with the amount of respect and politeness that was shown. Weeks later I received a text message checking on not just the cars functionality but my safety and any concerns I may have. This is what customer service is all about. I drove from San Antonio to Austin INFINITI to receive world class services on my QX70. David Hendricks of Austin INFINITI made me feel like I did when I first purchased my brand new INFINITI. My car thanks you as well as I thank everyone at ...
Austin INFINITI had informative, friendly representatives that made the sales experience as pleasant as could be. PJ Garcia came across as knowledgeable and took us thru the sales process in an efficient way that provided us with all the information we needed to make a decision that we are pleased with.
First I like to recommend Briana(Service Advisor) for all you service needs. Briana always goes over and above to assist me with getting the service I need. I have never had a negative experience and because they provide a video snd explanation of recommendations that really makes a huge difference. Thank you Briana for being all you can be each and every time and thank you Austin INFINITI for hiring employees that are willing to do all they can to keep your customers satisfied.
Wonderfully Blessed
We love Austin INFINITI, they have been good to our family. We have bought cars from them since 2006. Tony Anthony is our salesman and he has always done us right!!!!
Great service !
Allen is a great sales rep. and what he say he will do or can do he will do it. I felt welcome and I will recommend anyone to Austin Infinity because not only the sales rep was great the hospitality given was amazing as well. The process went smoothly and I was able to ride off in my car the same day within 2 hours.
Excellent service. Latoya Valdez is an amazing service advisor. Wonderful experience and highly recommended. She explained everything to me and communicated in a prompt manner. I'm very pleased. Awesome!!!!
wonderful service done right the first time by professionals that really care about their work. Mark Bailey is in charge and he accepts only the finest from his staff and they come through every time. This is truly a special place to have your car serviced, pride shows through in all that they do.
Mario Hall is by far the most trustworthy salesman that ensures you get an amazing deal. I came in for an oil change and left with 2 amazing new vehicles.
Fantastic experience and service. It may sound weird but if you're going here to look at a jeep like I was make sure you get Jonny Perez. He knew everything there was to know about jeeps and gave me more than enough information to help with my buying process. Highly recommend buying through them
Jon Simmons and Monte Reger are 2 of the best service advisors there at Austin INFINITI they will take care of your car service needs. Jon took the time to explain to me what service I was getting and kept me informed with updates. Awesomeness!! Thank you guys for your transparency!!
awesome experience
Very polite and attentive staff. Excellent customer service. They helped me with everything I needed and more. Drove off with a new car the day I walked in. Highly recommend this INFINITI dealership!
Quick. Easy
Great service, even on. busy work holliday!
I had the best experience with the service department and specially Mr. "Nick Lefebvre". he went above and beyond to make sure my car was took care off in the best possible way! thank you Nick!
Danny, Danny, Danny, Danny. That is the only name you need when you walk into the Austin INFINITI dealership. He is an amazing salesman. He was super friendly, very accommodating, & completely professional. We drove an hour & a half to look at the car I had inquired about online. When we met him, we knew we had made the right decision to make the road trip. He had handled most everything over the phone & online before we arrived. We test drove the car & signed all of the paperwork- with no negative "surprises." We even took ...
Even though we were buying used Danny treated us like we were important customers. He handled every aspect of the deal openly and transparently. We never felt pressured or trapped. We even went back 2 weeks later and bought a second vehicle!
Buying cars from Allan DeHoff Is the best experience I’ve ever had buying a car I highly recommend Alan to anybody looking for a new INFINITI or any preowned vehicle they may want!! The service department is absolutely amazing and I highly recommend Dave To all my friends and family!
Dana Woodbury and his entire team went above and beyond to get us the vehicle that we really wanted! Love Austin Infinity! We have been coming here for our vehicles for many years and will continue the tradition when we need our next one!
Great customer service. Friendly and polite staff. Allen was an awesome sales rep with a great personality. 👍🏾
Great customer service! Lily is very friendly and professional.
Unbelievable customer service! Chris C, John F and Stacy S made us feel part of the INFINITI family. This was our first Infinity purchase, but not our last. Can't say enough about our experience...a real first class operation. The team even stayed open late to ensure all of our needs were met. My wife absolutely loves her new QX50!!
We have always had a great experience with INFINITI Austin. I will continue to purchase vehicles there. Last month a couple of weeks before Christmas, I brought my car in because the key fabs were acting up. Not only did they replace my key fabs for free, but while it was there, they noticed a problem with my battery and with a rattling fan. My car is no longer under warranty. They fixed everything just because. My husband likes to tinker with cars and planned to fix the fan himself, he just had not gotten around to it. He had ...
Great place. Fast and friendly.
Great customer service !!Love Austin INFINITI and working with Bobby D And Latoya great team🎆🎆
Excellent customer service
Tony got us in and out. Thx
This is our first INFINITI QX80. LT made it so easy and knew his vehicle thoroughly. It was a great experience. We hope to do business with him again next year to get my daughter into a INFINITI as well. Highly recommend this place.
Danny Elalouf was an amazing salesman. It feels odd to even call him a salesman. He really created a rapport that made us feel like friends. We've never experienced service like his. I highly recommend him for assistance w/ your new car purchase. Seriously, ask for him by name. You will NOT regret it.
Monte and I had an outstanding time with Jaime Cooper. He provided a relaxed and well informed car shopping experience. Our only suggestion for improvement would be the cleaning and detailing shop. Although they were outstanding in their role, this group is working for 2 dealerships. So, on a busy day, this meant a very long wait. We have purchased several cars in our 30 years together and Jaime Cooper streamlined his portion. Overall a 5 star 🌟 rating.
Juan was a pleasure to work with throughout the process. He explained the process clearly, never any pressure and was patient with any questions. He did an outstanding job helping me with my QX60 purchase.
I first met Danny when I was exploring the purchase of a QX50 in May 2020. At the time, the circumstances were not in my favor to purchase a car as I was in the middle of buying a house. Fast forward to December. Circumstances changed and I was ready! I reached out to Danny and he remembered me from our first meeting, which was pleasantly surprising! I told him that I was ready to purchase a QX50. I sent him screenshots of the two vehicles I was interested in and I told him that I did not want to spend ...
Very helpful sales and services team. I was able to get a good deal with new QX80. Great experience.
Just picked up a new INFINITI from this dealership. This is my second transaction with them. Couldn’t be happier with the sales process: Hats off to Joe Nichols. He did a great job, twice. Also, kudos to John Fisher. He’s the guy who explains the technological features of the car. And on these new Infinitis there’s quite a bit of new technology, which makes it an even better car.
Everything on my service visit was perfect. Quick, efficient, and good feedback as to what was needed now, next visit, and for the future. My experience with Bobby and his team was excellent, once again.
INFINITI sales rep LT Sanchez is very knowledgeable, professional and patient. His calm demeanor made me feel like I wasn't being rushed while asking him a million questions. He's upfront and honest. Plus, he's a veteran!!!
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