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Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping ...
I just want to send praise to Marek in the service department, he went above and beyond my expectations of amazing service, I am super lucky to have him as my new service manager on my newest INFINITI, thanks LM
Excellent service
We had the most pleasant car buying experience at Austin INFINITI and Zaira was incredibly helpful, knowledgeable and very nice to work with. We are forever INFINITI car owners from now on.
Marek was friendly, communicative, and timely! The whole experience including the video rib-through of what they find was exceptional!
Bought our QX60 in 2023 here!! Great sales and service team! Shout out to Allen from sales team for making this happen. Very supportive and no pressure tactics. Loved working with him. Also shout-out to our service advisor Nick for his exceptional service and patience answering/clarifying all our neverending questions 👍
Irfan ishaq is amazing ! I am not easy to please and he has went out of his way to make me happy. Calls and texts with a million questions, multiple showings till I made up my mind. Helped me out on the price! Had my car professionally detailed to my liking. Very personable all around great guy!! Highly recommend!
Irfán Ishaq has been the most amazing help! Gave us great information. Answered every single question and concern we had. And at the end got my mom into a INFINITI qx50! I highly recommend coming to this dealership and speaking with Irfán! He will guide you in the best direction for your INFINITI needs!
I’ve purchased seven vehicles in my life, and my experience yesterday was by far the most pleasant and straightforward. Joe Nichols assisted me from start to finish. He was knowledgeable, patient, and detailed throughout the entire buying experience. I will definitely purchase my next car from Austin INFINITI and hope to work with Joe again! K. Brown
Austin INFINITI is terrific! I bought my first INFINITI from them in 2010 and recently had the pleasure of working with Stacy to purchase another. She is extremely knowledgeable, transparent throughout the entire process, and truly a pleasure to work with. I highly recommend Austin INFINITI for anyone looking for a smooth, enjoyable car-buying experience!
One of the best dealerships we have dealt with. Zaira Duate was the one who helped us out and she is great! We called wanting to look at a used Lexus. She prepped the car for the test drive and she knows how to deal with people. She even stayed later than their closing to explain things to us. Sadly we did not end up closing a deal with her since we found a vehicle that checks off more of what we are looking for. Even after telling her the bad news, she continued to treat us very well. Highly ...
Had a great experience here. Gave me a great deal. Irfan Ishaq was my sales consultant and he did a wonderful job showing me the vehicle and helping me through the process. Great service
It's such a nice experience at Austin INFINITI. I brought my car in for an issue and they took care of it quickly. My service specialist communicated very well and often. I love the videos from the technicians so I can see exactly what they are talking about! Love coming here for maintenance!
We had an oustanding experience at Austin Infinity from start to finish in our purchase of our new QX80. Every aspect of this transaction was handled with excellence and was customer centered. The Dealership is head and shoulders above any place we have previously purchased a vehicle. Their business culture is amazing and their people are well trained, relaxed and attentive. They set the bar very high for any future purchases.
I want to give a shout out to Merrick, in service department. I have a 2017 SUV and for some reason my car kept having issues not starting and my battery was struggling. I had already replaced 2 batteries thinking it was that, and I knew this cant be another "bad" battery. I took it to auto shops for battery tests, and a local mechanic and they all told me the battery was fine, starter was good, alternator, terminals, and everything else. I was trying to avoid the dealer at all costs (literally costs), but I had no other choice ...
I had one of my best car buying experience at Austin INFINITY! From the very beginning Tony Anthony welcomed us and he helped us find a specific vehicle that we were looking for my mother in law. As Tony went for the vehicle, we were offered refreshments and snacks. My 2 daughters loved the refreshments and snacks. They also had a blast playing in the family room which had toys for them, it also kept them entertained while we did the paperwork. The price of the vehicle was competitive and I received a competitive interest rate as well. We were able ...
Definitely will be coming back when I am ready to get a new vehicle. Pj was very intellectual on everything we asked and helped us get into the QX60 my wife has been wanting. We appreciate everything pj has done for us and still is continuing to help us with when we give him a call. Austin INFINITI has the best service definitely recommend going to this dealer ship.
Always exceptional.
Best car buying experience I've ever had! LT Sanchez truly went above and beyond for me. Top notch experience every step of the way. LT didn't pressure me in any way, he was communicative, he researched the used car I was looking at before my test drive and was able to explain all the bells and whistles. When a problem arose after an inspection came back with a few possible deal breakers, he said not to worry, he would get them taken care of. And he was true to his word. I highly recommend Austin INFINITI. Make sure ...
Irfan Ishaq. Awesome customer service. Made me feel valued. Very professional. Purchased a New 2024 Q50 Red Sport 400. Thank you!
My experience with LT Sanchez was exceptional. Another rep sold me a car but had to leave early, and LT helped me wrap up the process. There were some hiccups and LT ended up having to stay an hour and a half after closing, but made sure to answer all my questions thoroughly and patiently. Before giving me the keys (again, an hour and a half after closing), he even took the time to make sure both batteries were working. When one was dead, he took the time to replace the battery. This experience would've been incredible regardless, but ...
Just bought my new INFINITI at Austin INFINITI and it's a nice experience to buy a car here. Irfan has been very helpful and knowledgeable about cars. He also helps to keep the price within my budget and easy to work with. I highly recommend working with Irfan!
LT Sanchez offered me a great experience
Very easy to do business with. Answered all questions with yes/no and clean descriptions. Felt comfortable with our purchase and Dana's efforts throughout.
Austin INFINITI time and time again have been professional, kind courteous and communicative. I appreciate their honesty and ability to answer questions when I have them. This has made the hassle of dealing with car issues or maintenance just so much easier. Couldn’t ask for more in a dealership.
Super experience with Irfan Ishaq! Extremely professional, knowledgeable, personable, and no-nonsense individual! Thanks for taking care of us! Will definitely recommend you to friends and family!
Allan and Maria did an exceptional job working with me through the entire process. Purchasing a vehicle is a serious financial decision and my experience was stellar. If you are looking for a great experience and straight forward deal, this is your dealership!
I am amazed at how wonderful this car shopping experience has been with PJ Garcia! He went WAY above and beyond to find me my perfect car. Then picking it up was a breeze, and he and my husband made me cry twice. My husband worked with PJ to have it inside with a huge bow on it and surprised me. Then PJ gave me a sweet birthday gift. You cannot go wrong working with PJ and Austin INFINITI! They have a customer for life.
I purchased my vehicle and traded in a vehicle from out of state. LT was incredibly helpful, sent videos of the car I was purchasing with incredible detail, provided great communication and made the process smooth and pressure free. They provided a very good trade-in value for my previous vehicle and were ready with paperwork etc. as soon as we got to Austin so we could get back on the road to Colorado. Zaira helped us when we arrived to the dealership, as LT was on a previously scheduled vacation. He was sure to pass everything over without any issues. ...
Zaira was a great help. Knowledgeable and not pushy
I appreciate the Nissan/INFINITI Totally Quality Management workmanship and high quality service at Austin INFINITI. My son wrecked his car and most of the work was completed at another dealership, but they could not correct/figure all out all of the issues. Only Austin INFINITI was able to complete the repairs (clear all electronic codes) and make the QX60 operate at maximum capacity.
Great buying experience from Allan- he found me an amazing car and took great care of me!
Zaira was wonderful while helping us with our vehicle purchase. She made the transition very easy. A complete pleasure working with here. Thank you Infinity Austin
I just bought my QX55 from here. Worked with Irfan and he was wonderful! He was a pleasure to do business with! He went out of his way to ensure my needs were met. If you’re looking for a vehicle, I definitely recommend working with Irfan at Austin Infinity and their team. Everyone was so friendly! Better than the other dealerships I looked at. Coming here after visiting other locations was definitely a blessing! Thank you!
Allan Dehoff has been stellar!! I have never had such a professional, smooth, and A1experience when purchasing a car. Like a Ninja, he got me rates I was told I could not get. I am so grateful to him, and will definitely keep him in my contacts for future purchases.
This was truly the best buying experience we have ever had. We’ll be recommending Austin INFINITI to all our friends and relatives. Huge shout out to LT our sales consultant on his excellent customer service.
Irfan ....went above and beyond to work with us in successfully selling us 2 vehicles that worked within our budget. We highly recommend Irfan and Austin INFINITI for their excellence in professionalism and dedication to the customers satisfaction. Thank you !
Allan Dehoff has been amazing as this is my 3rd Infinity to Purchase from him!!
Every experience I’ve had with Austin INFINITI has been a positive one. I am always pleasantly surprised by the accommodations and service with a smile! Beautiful facility with even more beautiful vehicles!
Zaira and Irfan were incredible. I needed a car quickly and didn't have time to waste. They gave me a great deal without a haggle, and the dealership is incredibly clean and quiet. This felt like a much more professional car experience than most other dealerships. Because it was so easy to deal with Zaira and Irfan, I'll be back again in 2025 for another care and won't even shop elsewhere.
I had a great experience with Marek Kopij at Austin INFINITI! He made getting my car serviced a total breeze and went above and beyond to take care of me and my car. Mac Bain also took a thorough video of my vehicle and explained everything that he was going to work on in a way that was easy to understand—especially for a mom who doesn’t know much about cars. It’s clear that at Austin INFINITI the team not only cares about doing good and fair work, they care about their customers as people too. I’m ...
Dave Hendrix was wonderful. Took care of my needs made sure my warranty was used. Thank you for your hard work.
I am delighted to award a 5-star rating to my service advisor, Trevor, and the team at Austin INFINITI for their exceptional service on my 2020 INFINITI Q50. I encountered two significant issues with my vehicle: a malfunctioning turbo and a faulty valve body. Trevor’s guidance was invaluable in navigating these challenges. From the outset, Trevor thoroughly explained how my warranty would cover these issues and outlined the entire process in detail. His clear communication and expertise were reassuring during a stressful time. Additionally, he arranged a loaner vehicle for me, ensuring my daily activities were uninterrupted. Trevor’s knowledge ...
Excellent Service!
Service advisor, Jon, was great and kept me updated through the process.
UPDATED BELOW, MAKE AN APPOINTMENT, repeatedly told no appointment necessary for oil change so I take them for their word and drive up 20 min to the shop to be told it will be a 3-4 hr wait for an EXPRESS oil change. Sorry is what I was told… Update: Called and made a same day appointment. Arrived 5 min early and had Trevor helping me out right at my appointment time. The oil was serviced, car cleaned, and returned within hour. Really appreciated.
This is my second purchase from Austin INFINITI. They recently added a dealership in Georgetown, which is closer to home but, I still travel to the Austin location for maintenance, and of course, my recent purchase. We absolutely love the location and the staff. I always feel at home and will continue to remain loyal to this location. When you've got a good group of people, it shows in their passion for what they do, and how they treat their customers! Thank you, Mario Hall and the entire Austin INFINITI staff for an awesome sales experience and for making ...
Not my first INFINITI purchase but my first at the Austin INFINITI dealership. Irfan helped me with my recent purchase. I very much appreciate his diligence and hustle with helping me with this new purchase. He knew I was in a time crunch and he kept in touch and kept me up to date with new inventory. I put my full trust in him and he delivered and I will be forever grateful! He is so patient and understanding which made this purchase easy and an enjoyable process. I look forward to working with him with my next purchase.
Very competent. Professional. Great communication of the work. Very please. Jim
I drove from Houston and was worth every mile going to Austin to do business with them. Zaira Duarte was an extremely knowledgeable person throughout the whole process whether it be questions of the vehicle or any paperwork. First dealership where also the management felt like they wanted to do what was best for the customer.
Marcos Belton of Austin Infinity is hands down the BEST! As we all do, needs to make his money…. But he is kind and respectful and no pressure on what your financial bubble is ❤️ Buying a vehicle is soooo stressful because all day long you’re being pushed out of your comfort zone financially. Financial security is A EVERYONE’S DREAM❤️ He will not only allow you the opportunity to reach, he will not disrespect you when you have to scale back. THAT IS THE 🥅 GOAL as a buyer ⭐️💖
This dealership has the best sales department. The salesman LT is exceptionally helpful throughout the process. They do not play old fashioned sales game for prices. Everything is transparent when it comes to price on the car and trade-in. My experience with purchasing the brand new Q50 red sport 400 was great overall. It is good to have such a good dealership in town.
Zaira and Tony are amazing ! I got my new car with no hassles and the most incredible customer service. Every car dealer should operate this way. I'm thrilled to be apart of the Austin INFINITI family now !
I had the BEST experience at Austin INFINITI!! Allen our sales rep was super knowledgable and thorough, and handled our experience with care for the entire process!!
Great customer service
Our vehicle unexpectedly blew a tire our third day into moving to Austin. We looked for the dealership with the best reviews, and INFINITI Austin did not disappoint. The entire staff was extremely welcoming and understanding of our situation and I cannot thank Zaira enough for her knowledge and her efforts to find something that fit our budget and style. She stayed past close to ensure everything was properly taken care of and that we left with the vehicle of my boyfriend’s liking. Thank you so much INFINITI Austin!
We bought our car from out of town and it went seamlessly. LT was more than accommodating and so wonderful to work with. We would definitely buy another car from them.
My old INFINITI finally hit it's last days and I was happy to work with Stacy Solberg to get my new INFINITI. She was considerate of my budget and needs for a car and found me the perfect fit. She made the process very simple and was a delight to work with. I would recommend her and Austin INFINITI to anyone interested in an INFINITI in the greater central Texas area. Thanks so much Stacy!
We appreciated working with Irfan- Transparent, knowledgeable and kind!!😊
“ Highly Recommend! ” Dana was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. We could not have been more pleased with this experience and outcome!
Stacy was an outstanding team player! Helped me out with every one of my questions and needs about my car! I will absolutely be referring her to all of my friends and family for future vehicles! Stacy was very very kind and helpful throughout the entire process! 100/10 service!!
I recently had the pleasure of working with Irfan Ishaq to purchase my first INFINITI. He provided exceptional service and made the entire process seamless and stress-free. Any questions I had were answered and he was extremely professional. My overall experience was great!
Experienced technicians and excellent customer service. I appreciate the videos. I am now a two-time INFINITI owner with my first purchase in 2012 and my second purchase in 2023. Throughout the years, the dealership has continued to please. Thank you, Austin INFINITI!
Very professional service in a clean, beautiful facility. I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video of my car from the technician while I was in the waiting room.
We are planning a trip to Maine next month, we needed an oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean and ready to go! For five years Jon has been there for us and our car for any little concern, always pleasant, and professional.
Stacy is very professional, transparent, well informed and knows her job well. She makes the whole process easier and responds to messages and calls in a timely manner. She is the manager that any reputable dealership should have.
I went to an authorized dealer to buy an INFINITI QX60 and it turned out to be a very good choice. The service and information provided during the car buying process amazed me. Ifran, the sales manager reminded me once again what a top notch personalized sales experience is all about. It is very rare for me to enjoy a stressful car buying experience but this manager made the whole process easy and enjoyable. Thank you and thank you again for the attention I received and for the beautiful car.
Optimal service experience!
This is my third used car purchase from Austin INFINITI. Could not be happier. Tony and Mario teamed up to expedite the process and got it all done, bank loan and all, in record time. Austin INFINITI is a class act, throughout!
My service advisor Trevor was very professional, attentive, thorough regarding my service needs for my 2015 QX60 from the time I arrived to my appointment until the end. He went above and beyond to assure me he could be trusted as my new service advisor. Big shout and congrats to Trevor job well done.
Trevor Self is a wonderful service advisor. He is very easy to work with and very respectful.
The Service personnel are knowledgeable, communicate well, and are very kind to customers. You leave with a certainty that all is right with your vehicle.
Shout out to Dave H and all the team at Austin INFINITI Service for providing first class service every time I visit (and even on holidays!). They are courteous, knowledgeable, keep you informed up to the minute and provide the best waiting area/cafe you could want. Thank you for keeping my car in tip top shape!
I was so impressed with how welcome they were with children. And offered a children’s play area. Honestly the best INFINITI dealership I have ever been. The only thing is I wish they would offer appointments. So that no one has to wait 4 hours , but I also understand why.
To be honest you are not only an amazing account manager but also a fantastic human being. I am always grateful for your tremendous support, you really brought me out of poverty, months back I was reading some comments and reviews I saw so many comments review but God directed me to a post name Mrs. Hendrick Jennifer where I took the phone number and she directed and helped me on how to invest so with that fear in my heart I decided to start with 1000$ in 7days time I got 10,500$ thanks so much for everything ma'am I really ...
I recently had the pleasure of purchasing a new car from Austin INFINITI, and my experience was nothing short of exceptional, thanks to Joe Nichols! Joe was extremely knowledgeable about the cars and his honesty and transparency throughout the entire process made me feel confident in my purchase. He worked very hard to explore financing options that aligned with my budget. I love Austin INFINITI because of wonderful people like Joe Nichols and the team there that goes out of their way to provide the best customer service.
I always have a great experience at Austin INFINITI. I typically wait for my service, since it’s always just been maintenance items, in the comfortable service lounge. The lounge is very nice and an atmosphere where you can get a lot of work done. This was my second time with service adviser Trevor, and he was great both times. I was in and out in a couple of hours with a freshly washed car.
This used car buying experience has got to be the best one we’ve ever had. Started with finding a used Chevy Equinox and reaching out to INFINITI Austin. Zaira Duarte reached out over the phone, and even with a video walkthrough text of the car before our appointment. When we arrived, immediately greeted professionally while we waited for Zaira. Upon meeting her, the entire evening was completely smooth, full of transparency, & honesty. Not once did we feel like we were getting lied to or robbed. Zaira has to be the best sales rep we’ve ever dealt with ...
Huge THANK YOU!!! To JOE! Knowledgeable and responsive. I just came in and signed! Great experience!
Great service explained everything.
I cannot say enough good things about Austin INFINITI! After an incredibly disappointing experience with my local INFINITI dealership, I was planning on selecting a different brand of car altogether. However, after just one conversation on the phone with my sales consultant at Austin INFINITI, Irfan Ishaq, I knew I could trust him to put me in my dream car. He was a breath of fresh air and is honestly the reason I was willing to drive 500 miles to get a car! He made the process so easy and actually enjoyable, even from such a distance. Austin INFINITI, you have ...
Zaira Duarte was exceptional throughout every step of the shopping and purchasing process! She was attentive and patient, listening to exactly what we wanted. She was not pushy about selling and was flexible with our requests. During test drives I felt like I was driving around with an old friend. She was warm, established rapport easily and took great care of us! The dealership is really nice and we benefited from the family room where our toddler played while we signed paperwork. Thank you to Austin INFINITI and Zaira for an awesome experience!
Start to finish the car buying experience with Austin INFINITI is top notch; which says something because I do not enjoy car shopping. We were able to set an appointment to see a particular vehicle and it was at the front ready to be viewed/test driven when we arrived. Our salesman, Allan DeHoff, was very knowledgeable about the vehicle features, and provided a high level of customer service ensuring the certified pre-owned we were buying was as close to perfect as possible. We were in and out of the door within a couple of hours and able to go ...
Exceptional service, timely, professional and makes you feel like family. Highly recommend this dealer from the sale to service scythe sale.
Amazing service and support.
Zaira was excellent in helping purchase my BMW 330i! She was super friendly, knowledgeable, and overall provided a great and seamless experience while not being pushy. I would highly recommend this dealership and especially purchasing from Zaira!
Great service!! Service advisor Briana was very helpful, friendly and was in continuous communication even days after the service was done to make sure everything was going smooth. Thank you!!
Allan and Maria are the duo to seek out if you want the best car buying experience! They were so knowledgeable, down to earth and professional. They’ve set the bar so high it would be difficult to purchase a car from anyone else. And I LOVE my INFINITI!! Thanks, y’all!
From someone that's been in the car business I know how difficult visiting a dealership can be at times along with the service department. Austin INFINITI does a fantastic job handling both very well. My service representative Briana was amazing and I will definitely be making this my home for service and my next new INFINITI. 👍
One of the best dealers to work with hands down!.