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What a great cup of coffee with a friendly lady Lilly. Thank you!
I just want to give Dave Hendricks the biggest shoutout!!!! Shoutout to him! Every time I come or my grandmother comes, his treatment, his patience and his service is impeccable. He has taken care of three of my infinities and I am now on my fourth one!
One time I rented an infinity in south padre and didn’t know how to work the Bluetooth setup in the rental. I called Dave, he answered, found the same model on his lot and walked me thru step by step how to set it up, miles away, over the phone!! If he ... Read More Google - Sep 27, 2026
Great experience everytime. The customer lounge is top tier 👌
As a first time INFINITI buyer, Joe Nichols made me feel like I had found my favorite new 5 star automobile professional and dealership. Joe made the entire buying process simple and straightforward from test drive to delivery. Go to Austin INFINITI and see Joe Nichols, it was my final auto shopping stop and it will be yours.
Was disappointed my engine broke with so few miles- but the boys at INFINITI fixed it up real fast and everything seems fine. Don’t want to say I look forward to coming back anytime soon, but I know if I have issues they got my back!
Ellen and Zaria were amazing! 10/10 recommend working with them. They made the process of buying a car easy and simple.
First time buying a car from a dealership and Joe Nichols was the absolute best, I enjoyed how we spoke about a variety of things on the test drive and he was just an all around helpful guy. Go visit him!
I had the pleasure to work with Zaira during my time at Austin INFINITI. She was truly great to work with during my entire time.
Not once did I feel pressured looking over their options and which car should be right for me. Working with Zaira made the entire journey very simple & she was supportive for any decisions I made over the time we worked together.
I cannot recommend her enough for her outstanding service, but mainly for how personable she was through everything. We agreed to an opportunity that worked well for me and I purchased my first ... Read More Google - Sep 10, 2026
We worked with Barry and he was great. Super helpful, kind and made the process painless for us. Ask for him when you get there.
We just drove off the lot in a 2027 QX80 Autograph. An exceptional vehicle but what made it even better was working with Zaira who, without a doubt, is the most relaxed, professional salesperson we've ever worked with. She was a true pleasure to deal with! Highly recommend asking for her if you're in the market for an INFINITI
Working with Zaria was an amazing experience for my husband and I from start to finish with the purchase of our new QX80 Autograph. Thank you Zaria for your expertise and making us feel like family. 💕
Wonderful experience from reception to ms Lilia the barista here at INFINITI Austin, love it!!!
Garrison was great! Made the whole process very easy. Highly recommend.
Everyone at Austin Infinity is extremely knowledgeable about their product. They were all very nice and friendly. There was no pressure involved. Very pleasant experience. Would highly recommend buy a car from this dealership. We did!
I recently leased my 4th vehicle from Austin INFINITI. I would not go anywhere else to lease a vehicle. The sales person, Ellen, was very knowledgeable and very nice to provide me with options to decide which vehicle would suit my needs. I asked and she provided. Thank you Ellen and Austin INFINITI. It has always been a pleasure working with you. Thank you.
Sherie was a pleasure to work with. No haggle, no hassle, straightforward dealings. The paperwork was ready for signing when I arrived and the car was detailed, full tank of gas, and ready to go. I was in and out in less than 45 minutes as I requested.
Allen Dehoff was friendly professional providing the information about the new vehicle and made the deal transaction smooth seamless and enjoyable!
We’ve now purchased three cars from Austin INFINITI and have had a great experience every time. The entire team makes the process easy and straightforward, and we’ve always felt well taken care of from start to finish. We’ve worked with Allan for each of our purchases, and he is incredibly knowledgeable, kind, and always goes above and beyond to help. There’s a reason we continue to come back to Austin INFINITI, and we highly recommend them!
After an extremely severe roll over car accident in our very enjoyed 4th Subaru, we began to look at INFINITI for the first time everpurely for the safety features. Barry greeted us with joy and excitement, and I admit I was aprehensive of the typical car salesman fake smiles. Also, the overwhelming absence of diversity in the staff and judgmental looks by staff and customers alike made me feel like if you are not hispanic you don't belong here was making me want to leave too. Barry NEVER made race a factor. Humor was his connection, delivered with a ... Read More Google - Aug 25, 2026
Love my QX65...
Had a very wonderful experience with a member of sales Zaira! She showed me their Toyota 4Runner in a very detailed manner, allowed for a test drive that exceeded expectations. Although I went in another direction and did not move forward with the car I really appreciated the time and hospitality at infinity Austin. Thank y’all very much!
Professionals ready to help / service customers in a timely manner. Nice and clean customer waiting area.
The service department was great and they have a spacious snack filled waiting area while they fix your car. I was a walk in and they diagnosed and fixed my car in less than 2 hours.
Couldn’t have had a more enjoyable experience at a maintenance and repair dealership than what we experienced with the windshield repair and regularly scheduled oil change. Always look forward to a no surprises appointment from Josh’s team at Austin Infinity.
Thank you Tony Miano and Marek Kopij for the exceptional service you both provided me during my recent visits. The care, efficiency and professionalism were amazing and impressive. It was a pleasure and I look forward to bringing my car back to Austin Infinity for Happy Hour! Thanks!
I worked with Service Manager Josh this time and he was excellent. I have never had a bad experience here and always so helpful and their communication is fantastic. Highly recommend
Great experience today working with Josh. I didn't have an appointment, but he worked me in for an oil change. He got us in and out quickly and kept me updated. Thanks, Josh!
Infinity Austin has some of the best salesmen in there industry. Fast, friendly and fair. Garrison made this experience smooth and effortless.Thank u for the hospitality and the awesome new car. Garrison and Oscar even delivered it to our home in Manchaca Tx. What a great team. Couldn't hv been any easier.
Had a smooth and happy transition into my new automobile Garrison Funke was great felt no pressure the whole time help fix my nicks & crannies I had issues with and will definitely see him again one day I appreciate the hospitality, service and humanity you give , respect my friend thank you
Loved the experience. Garrison was top tier about his job, stepping up to make things happen for me. Definitely a life changing experience! Give thanks and blessing for this wonderful new family journey vehicle.
Pleased with the overall results and will continue to use their services.
It was the most professional purchase event I have ever had. Allen is a great listener and then does what he the ability to provide one with their “minds eye dream” he’s not Allstate, however, you’re in good hands. Jerry Patterson
Good service, quick in and out. The service advisor was very courteous, helpful and friendly
Bought a car from Zaira and she was absolutely amazing! Made the process super easy! id definitely recommend her and id definitely buy from her again. Thank you again!
Fast and friendly Great service and Great value
My husband, Jarrid Mckinney posted in serious gratitude below about our 10 out of 10 experience with Josh and Dave in the service department. These men we believe Jesus sent to be angels on earth after a tragic weekend on the lake resulting in loss of key’s identification and more. Josh and Dave stepped into an extremely stressful situation on July 4th with hearts, kindness, generosity, and solutions that turned our entire vacation around. INFINITI is lucky to have these men on the team servants hearts like this just don’t exist like this anymore and they are truly rockstars and ... Read More Google - Jul 6, 2026
Josh and Dave over the service department at Austin INFINITI are two of the most customer service solutions oriented humans we’ve ever met. These men were amazing and deserve a raise all the bonuses and promotions they could achieve at the INFINITI brand. Our family was in a serious boating accident on July 3rd. Our lives were saved but our car keys were at the bottom of Lake Travis along with our IDs and any way to prove we were who we said we were and created a new key for us while we were in Austin on vacation. ... Read More Google - Jul 6, 2026
Awesome Experience ! Allan & Abigail went above and beyond very professional & transparent…Will definitely recommend & purchase from Austin Infinity in the future! Thanks again Terria Walker
We came here and ended up buying the car. Garrison was extremely helpful, and his manager Kitt was professional and genuinely friendly. The service here stands out from the rest. If you’re serious about buying a car, don’t waste your time elsewhere — come here. You’ll walk away with a car you truly love.
Barista is so friendly and sweet! She always greets you with a smile even when it’s really early in the morning. And, coffee (Latte) tasted great! Thank you Lily!
I have been on the hunt for a very specific two-year production Highlander with all of the updated safety features and newer body style refresh, but still equipped with the legendary 2GR V6 instead of the hybrid 4-cylinder. Pricing on these is all over the place, and Limited models are typically pretty expensive. When I found this one on the website, it honestly felt like a unicorn. It had low miles for the year, a clean Carfax, and from the pictures it looked absolutely mint.
After having at least five bad experiences at other dealerships—from edited photos that made ... Read More Google - Jun 27, 2026
Jordan was a pleasure to work with. The whole place is classy. Great purchasing experience.
Informative, professional, helpful, a classy dealership!
Allan Dehoff was my sales consultant and my experience was nothing short of AMAZING. I am 9 months pregnant and had been getting the run around from previous INFINITI dealerships that I visited or contacted, specifically GRUBBS INFINITI of San Antonio and INFINITI of Boerne. Needless to say, I had a bad taste in my mouth regarding my car buying process. I reached out to Austin INFINITI through cargurus and was contacted promptly, as well as, taken care of with excellent customer service. Allan handled EVERYTHING remotely, and did not request my presence until the deal was sealed, since I live ... Read More Google - Jun 15, 2026
We’ve been with Austin Infinity for 10+ years and it’s by far the best all around experience we’ve had with a dealership. We’ve also owned Lexus, Mercedes and Chevy during this timeframe and the experiences at Austin Infinity have been far superior every single time. Our service advisor Marek is the best in the business! He’s attentive and communicative, everything you can ask while having your car worked on. Thank you Austin Infinity for continuing your strive for providing excellent service!
Austin INFINITI is an amazing Dealership, with Professional Sales Staff who assist without OVERBEARING SALES Tactics. They are Professional, Caring and Helpful. I would recommend this INFINITI Dealership to anyone who appreciates Thorough, Kind, Caring and Courteous Sales Services.
Dropped my car off for service repair. Jake my service rep was helpful all around. Never did I feel pushed to do something I did not want. He was patient with me and answered all my questions and concerns! Jake is the reason for 5 stars! The repair was a little more pricey then expected but went ahead and did it. I do not like that they do not show you the old part was taken off and new part placed on. Most repair shops I have been to in the past will show you your old parts!
Great and easy experience buying with Garrison Funke at Austin INFINITI!
The technician, Jasin did his best job. Also the service advisor is o e of the kind I always recommend to ask for help
The purchase process was straightforward. The salesman was thorough and knowledgeable. This was the third INFINITI we have purchased at Austin INFINITI. The service department has always been above expectations. Overall good experience.
I have purchased a lot of vehicles over the years, and never had the ease and relaxed environment as I experienced at Austin INFINITI.
Garrison and Gibson were awesome. They are ultimate professionals and down right good guys. I lovevthe car i bought there abd the service was exceptional. Great job guys.
I’ve been here 8 years and the last two times I came in for my 2025 QX80, the service has been awful. The team is rude, one staff member was cussing on a phone call while I was in the waiting room. The quality of how they communicate has gone down. Very bad experience. I’m rethinking my love for Infinity now. They simply don’t care about their customers the way they used to.
Great customer service! There's an INFINITI dealership closer to me but I prefer this one.
Well my wife and I can say that we had a great experience with Garrison Funke yesterday. The entire experience was stress free. We came in with the listings we were interested in and Garrison was able to accommodate. We got the vehicle we wanted!
Great job as always, Monte and Tran are the best.
I had a great buying experience at Austin INFINITI. My sales associate, Ellen Ladermann was fantastic and professional in every sense of the word!!!
Very helpful and diligent sales representative. I worked with Shery McQueen, she made sure I walked out of the dealership with the car I wanted and got me an excellent deal!
We contacted Sal Chapa Monday about a vehicle. Within minutes he sent several pictures of different vehicles. On Friday we asked about one. Then after about 5 minutes he sent a video of that vehicle. Saturday morning we drove 3 1/2 hours to Austin for a test drive. My wife was happy and we drove home in the vehicle. Great service from Sal. Excellent would be a better description. J. Ochoa
Highly recommend this dealership! Garrison was incredibly helpful and eloquent. We looked at a couple of options and ultimately he helped me make a decision I felt comfortable making. I highly recommend shopping with Garrison, he really made the process feel seamless.
The service was nice and smooth.
Sal and Eliel were fantastic. We completed the entire transaction over the phone, and they promptly brought my vehicle to my doorstep. Everything went smoothly, and I genuinely appreciated their time and effort. It was an excellent place to conduct a deal!
Prompt, courteous, and easy to work with. Got the right car and the right deal!
I recently had an amazing experience when I traveled quite a distance, from Dallas all the way to Austin, to pick up a QX 80 Certified pre-owned vehicle. You know how tricky it can be to negotiate car deals over the phone, so the trip was definitely necessary!
The team at the dealership, especially Garrett, truly outdid themselves. Garrett was incredibly dedicated to ensuring I got a fantastic deal. While a few things didn't go exactly as planned during the process, what really stood out was how the *entire team* stepped in and went above and beyond to sort everything ... Read More Google - May 13, 2026
Garrison was very helpful and professional with every contact we had. I didn't buy my car at Austin Infinity, but I would recommend them for their quality of service.
Zaira is the best sales person I've encountered. She was very professional on showing me each vehicle I was looking at. Everything from buying the suburban and getting the paperwork done was quick and smooth. Best car buying experience I've had
Great service and care whenever I get my car serviced! The staff and technicians are always friendly and knowledgeable!! Lilia at the cafe is so cheery and enthusiastic!! She always makes my day when I have to wait for service on my car!! Definitely recommend the matcha !! ☺️
Reaching out to recognize Allen Dehoff for the outstanding service he provided during my recent visit. The way he smoothly put together the team to help with this experience impressed me. The great teamwork of Abigal, Aubrey, and Marek helped me turn what could have been an overwhelming process in to a positive experience. As a customer who has now made three purchases, I feel well placed to comment on the consistently improving services. I would recommend Austin INFINITI to others because it’s rare to find a dealership that not only maintains its standards but continues to raise them. ... Read More Google - May 6, 2026
Marek and the team always do a great job of getting me checked in and taken care of. The issue was small (battery) and it turned out to be under warranty. Replaced at no charge. Thanks AI!
Wow! INFINITI has returned to their excellent customer service!
I’ve been bringing my Infinitis to Monty and team for 14 years now and wouldn’t take a chance on service or repairs anywhere else. They’ve done a fantastic job over the years of building a bridge of trust with me and my wife so the stress of maintenance is minimal, more of a “matter of fact” and NEVER a question of “do I really need this”. Importantly, we’ve never once had to return after a visit, so they always do the job right the first time. I very highly recommend Austin Infiniti’s service department.
Excellent service love loaner vechile
Audrey and Allan are the best! Highly recommend!
Took my vehicle in to the Service department. Exceptional service/communication from Advisor Jake Willson.
Purchased a vehicle from Zaira, she was amazing. She made the process easy and answered every question I had. Everyone was very nice and welcoming. Definitely recommend this place.
Five stars for Joe Nichols! Thank you, Joe for the smooth transition. Appreciate you 100% no Hago no upsell no pressure thank you, Joe. You’re the man, Jesse Cantu, San, Angelo, Angelo, Texas. Texas.
Thank you to Austin INFINITI for giving us a great deal on a new 2026 QX80 Sport. Thanks to Garrison Funke and the management team for going above and beyond. Garrison is always in constant communication to make sure all my questions are answered and even after my purchase. He and the staff are very professional and friendly. I highly recommend Austin INFINITI to anyone looking for a great deal with a team that truly cares about their customers and products.
They have amazing prices on used cars and demo vehicles! I would come back here again and would recommend them, we drove over 1.5 hours and it was well worth it. Our salesman, Sal, was patient with me when the original car I was there to see didn't make me happy. He waited for me while I looked around and on their site trying to find something. He didn't downplay my knowledge of vehicles nor did he pressure me to accept anything else or convince me otherwise which was refreshing as a woman. I ended up finding a fully ... Read More Google - Apr 20, 2026
I had the pleasure of visiting INFINITI of Austin for our American Heart Association Woman of Impact culmination reception, and everything about the experience was top-tier. The space was beautiful, classy, and the customer service was exceptional. As I was leaving, one of their SUVs definitely caught my eye, it was calling my name. I’ll absolutely be back.
I had an excellent experience with Salvador Chapa at INFINITI in Austin! I purchased my INFINITI QX80 from Houston entirely over the phone, and Salvador made the process smooth and stress-free. He was very professional, responsive, and transparent every step of the way. He made sure I felt confident in my decision. No pressure, just great service. I absolutely love my QX80 and highly recommend working with Salvador if you’re looking for a seamless car-buying experience!
Excellent experience. Whole staff was really helpful
Wow! I hope I don’t jinx myself by bragging so early, but this has been the best car buying experience I’ve ever had in the last 35 years - and I leased the same model QX60 style from this dealership 14 years ago!!
Jordan (sales rep) was exceptional. I felt like I had known her for years. So friendly, knowledgeable, responsive.I never felt like I was being sold to, which is rare in car sales.
And Audrey, the app / tech specialist, really knew her stuff too. She was also really fun to work with. The two of them made ... Read More Google - Apr 14, 2026
My experience with Austin INFINITI was an easy transaction. Salvador did an awesome job of making me feel heard when it came to what I wanted, he worked with me and was able to get me the warranty I needed. Lowest monthly payment , warranty and Gap Insurance. Thank you Salvadore. Although I was very disappointed that this 2017 INFINITI doesn’t have streaming or Bluetooth. I have to get a telephone holder to see navigation and Bluetooth speaker to stream music. So tacky and I put $8,000 down all that hard earned money for it to look ghetto inside.
I recently purchased a QX80 from INFINITI of Austin and honestly, the entire experience exceeded my expectations.
From start to finish, the process was smooth, efficient, and completely transparent. What stood out most was how patient and accommodating the team was while working with me to find the right deal that truly fit my needs.
I went to lexus previously and let me just say... the sales reps there just left us to look at the car on the lot on our own and told us to "come find us when you're ready to talk". didn't ... Read More Google - Apr 1, 2026
Dave in service is absolutely fabulous!!!!
I recently purchased a new INFINITI QX80 and had an outstanding experience from start to finish. My salesperson, Zaira, was fantastic, low-pressure, extremely informative, and genuinely easy to work with. She made the entire buying process smooth and enjoyable.
After the purchase, Audrey spent a full hour sitting with me in the vehicle, patiently explaining all the features and showing me exactly how to use them. I really appreciated the thorough, hands o walkthrough.
Zaira also followed up after we took delivery, which made me feel truly cared for as a customer. Overall, this was one of the best car ... Read More Google - Mar 25, 2026
Allan Dehoff has sold me 4 cars and he in unbelievable! He gets us the best deals. Always ask for Allan!
Everyone was very helpful and nice. The skilled technician actually completed a video of what he was doing while he did the multi point inspection so I could see what was going on. It took a little longer than I expected but overall I appreciated the service and I highly recommend Austin INFINITI because I also had a great experience purchasing my QX60.
We had an absolutely exceptional experience purchasing our vehicle from INFINITI of Austin! From start to finish, the entire process felt seamless, stress-free, and genuinely enjoyable.
Zaira and Darrin were truly outstanding. They went above and beyond at every step—taking the time to understand exactly what we were looking for, answering every question with patience and transparency, and making sure we felt completely confident in our decision. Their professionalism, knowledge, and attention to detail set them apart.
What really stood out was how much they cared. This didn’t feel like a typical car-buying experience—it felt personalized, thoughtful, ... Read More Google - Mar 23, 2026
(Translated by Google) I want to take a moment to acknowledge a very special person who works at the INFINITI coffee shop. She doesn't just do her job well; she does it with an attitude that truly makes a difference.
From the moment you walk in, she exudes kindness, respect, and a palpable positive energy. She always serves with a genuine smile, patience, and that special touch that makes you want to come back. It's not just the coffee—which, by the way, is always perfect—it's the way she makes people feel.
You can tell she ... Read More Google - Mar 19, 2026
Allen made my experience the easiest I have every had purchasing a vehicle. Top Notch, First Class Service. A++++ Highly recommend .