My husband, Jarrid Mckinney posted in serious gratitude below about our 10 out of 10 experience with Josh and Dave in the service department. These men we believe Jesus sent to be angels on earth after a tragic weekend on the lake resulting in loss of key’s identification and more. Josh and Dave stepped into an extremely stressful situation on July 4th with hearts, kindness, generosity, and solutions that turned our entire vacation around. INFINITI is lucky to have these men on the team servants hearts like this just don’t exist like this anymore and they are truly rockstars and ... Read More

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Google - Jul 6, 2026

My husband, Jarrid Mckinney posted in serious gratitude below about our 10 out of 10 experience with Josh and Dave in the service department. These men we believe Jesus sent to be angels on earth after a tragic weekend on the lake resulting in loss of key’s identification and more. Josh and Dave stepped into an extremely stressful situation on July 4th with hearts, kindness, generosity, and solutions that turned our entire vacation around. INFINITI is lucky to have these men on the team servants hearts like this just don’t exist like this anymore and they are truly rockstars and now legends in our family! Gentlemen we will be back to purchase from Austin INFINITI only now because of you two the 3 hour drive from Dallas will be worth it. I cannot ever thank you both enough.

Josh and Dave over the service department at Austin INFINITI are two of the most customer service solutions oriented humans we’ve ever met. These men were amazing and deserve a raise all the bonuses and promotions they could achieve at the INFINITI brand. Our family was in a serious boating accident on July 3rd. Our lives were saved but our car keys were at the bottom of Lake Travis along with our IDs and any way to prove we were who we said we were and created a new key for us while we were in Austin on vacation. ... Read More

Full review text opened.

Google - Jul 6, 2026

Josh and Dave over the service department at Austin INFINITI are two of the most customer service solutions oriented humans we’ve ever met. These men were amazing and deserve a raise all the bonuses and promotions they could achieve at the INFINITI brand. Our family was in a serious boating accident on July 3rd. Our lives were saved but our car keys were at the bottom of Lake Travis along with our IDs and any way to prove we were who we said we were and created a new key for us while we were in Austin on vacation. These two men on Fourth of July went through options A-G to help us ultimately going so far above and beyond what we would’ve imaged. The McKinney family is grateful and in your debt. When the time comes for a new QX80 (we’re driving our 3rd now) we will be back just in support of them alone. Thank you for making a tragedy into a minor inconvenience.

Awesome Experience ! Allan & Abigail went above and beyond very professional & transparent…Will definitely recommend & purchase from Austin Infinity in the future! Thanks again Terria Walker

We came here and ended up buying the car. Garrison was extremely helpful, and his manager Kitt was professional and genuinely friendly. The service here stands out from the rest. If you’re serious about buying a car, don’t waste your time elsewhere — come here. You’ll walk away with a car you truly love.

Batista is so friendly and sweet! She always greets you with a smile even when it’s really early in the morning. And, coffee (Latte) tasted great! Thank you Lily!

I have been on the hunt for a very specific two-year production Highlander with all of the updated safety features and newer body style refresh, but still equipped with the legendary 2GR V6 instead of the hybrid 4-cylinder. Pricing on these is all over the place, and Limited models are typically pretty expensive. When I found this one on the website, it honestly felt like a unicorn. It had low miles for the year, a clean Carfax, and from the pictures it looked absolutely mint. After having at least five bad experiences at other dealerships—from edited photos that made ... Read More

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Google - Jun 27, 2026

I have been on the hunt for a very specific two-year production Highlander with all of the updated safety features and newer body style refresh, but still equipped with the legendary 2GR V6 instead of the hybrid 4-cylinder. Pricing on these is all over the place, and Limited models are typically pretty expensive. When I found this one on the website, it honestly felt like a unicorn. It had low miles for the year, a clean Carfax, and from the pictures it looked absolutely mint. After having at least five bad experiences at other dealerships—from edited photos that made the cars look better than they actually were, to incorrect information, poor communication, and just overall disappointing experiences—I was already prepared for another bad one. But once I got connected with Jordan English, everything changed. She was very quick to respond, took a detailed walk-around video of the Highlander for me, and worked up numbers on my trade almost immediately. She was friendly, warm, and never pushy, which was honestly refreshing. I also feel like I received a very fair number on both my trade and the Highlander itself. I was definitely nervous about making the 5½-hour drive to the dealership, but as soon as I arrived, Jordan had the keys ready and let me take it on a test drive. That was when I realized the vehicle really was as nice as it looked online. It even had a brand-new set of tires and a fresh service completed before I picked it up. The team also helped us work through some title issues since my wife’s vehicle was still titled in her maiden name. What could have been a headache ended up being a very easy process thanks to their help. I really can’t explain just how good my experience was here. Honest dealerships seem harder and harder to find these days, but Jordan and the entire sales team made this one of the easiest and most enjoyable vehicle purchases I’ve ever had. If they ever have another vehicle I’m after, I won’t hesitate to make the 5½-hour drive again. Thank you, Jordan, and everyone at the dealership for your honesty, quick communication, and genuine help with purchasing a vehicle for my growing family!

Jordan was a pleasure to work with. The whole place is classy. Great purchasing experience.

Informative, professional, helpful, a classy dealership!