I recently had the pleasure of working with INFINITI of Austin and would highly recommend them to anyone in the market for a new or pre-owned vehicle. From start to finish, the experience was marked by professionalism, patience, and a genuine willingness to make the deal work in a way that felt fair and respectful. What stood out most was the dealership’s unpushy sales approach. At no point did I feel pressured into making a decision. Instead, the team demonstrated a clear commitment to understanding my needs and timeline, creating a stress-free environment that’s often hard to find ... Read More

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Google - May 17, 2025

I recently had the pleasure of working with INFINITI of Austin and would highly recommend them to anyone in the market for a new or pre-owned vehicle. From start to finish, the experience was marked by professionalism, patience, and a genuine willingness to make the deal work in a way that felt fair and respectful. What stood out most was the dealership’s unpushy sales approach. At no point did I feel pressured into making a decision. Instead, the team demonstrated a clear commitment to understanding my needs and timeline, creating a stress-free environment that’s often hard to find in the car-buying process. I would like to specifically acknowledge Karim, who was an outstanding representative of INFINITI of Austin. His professionalism, transparency, and consistently positive attitude made all the difference. Karim went above and beyond to ensure that every question was answered and every concern addressed, always with patience and care. He truly made the experience feel personal and tailored, which is a rare quality. In addition, Darren Smith, the Sales Manager, was incredibly helpful and welcoming throughout the process. His approachable demeanor and willingness to step in to support the deal without any pressure added an extra layer of confidence and trust to the experience. It’s clear that Darren leads by example and plays a key role in maintaining the dealership’s high standards of customer care. If you're looking for a dealership that values long-term relationships over quick sales, INFINITI of Austin—especially Karim —is an excellent choice. I couldn’t be happier with my experience.

Jon Simmons at Infinity service always provides excellent service recommendations and keeps my car in excellent running condition.

Allan, Marie, Audrey, and the rest of the team were amazing. From start to finish the process was seamless and I immediately felt part of the family and well taken care of.

I got the car I wanted. I originally had some questions, and the GM reached out to me to make sure I was happy and satisfied. I really appreciate him reaching out to answer some questions I had about the vehicle I purchased.

I was very pleased with all the sales people and staff at Austin INFINITI. Edwin was exceptional to work with doing everything from my initial greeting, test drive to the closing paperwork done right in his office. No backrooms, no interrogation by the contract managers. I loved that aspect of their company. They made it comfortable and easy. I purchased a QX60 and after just driving to Midland and back I felt like I made the right choice, it was quiet and luxurious feeling. Also, I got what I wanted for my trade in and I was satisfied with the ... Read More

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Google - May 7, 2025

I was very pleased with all the sales people and staff at Austin INFINITI. Edwin was exceptional to work with doing everything from my initial greeting, test drive to the closing paperwork done right in his office. No backrooms, no interrogation by the contract managers. I loved that aspect of their company. They made it comfortable and easy. I purchased a QX60 and after just driving to Midland and back I felt like I made the right choice, it was quiet and luxurious feeling. Also, I got what I wanted for my trade in and I was satisfied with the price I negotiated with them. I would highly recommend Austin INFINITI.

Outstanding customer service…. Ask for Trevor!!!!

First time here getting my car serviced, it was a easy process and fast. Jon said it would be about 1hr 45min. It was completed in like 45 minutes. The waiting area is very nice, I'll definitely be back for all my vehicle service needs.

Recently leased a new QX60. It was the most pleasant and efficient leasing experience I’ve had yet. I was in and out, with documents signed and vehicle overview, within 2 hours.

Exceptional professional and courteous service.