I recently took my car in, and my valve covers had a leak, which the warranty covered. I sent a message Saturday for them to go ahead and change the spark plugs, which will be due in 16k miles since they will have them accessible. They didn’t change the plugs. Instead they let me know how much the labor would be if I wanted to get them changed. This is frustrating because in 16k miles I will pay them labor when they could have done this work under the warranty. Needless to say I will take my business elsewhere. ... Read More

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Google - Oct 16, 2026

I recently took my car in, and my valve covers had a leak, which the warranty covered. I sent a message Saturday for them to go ahead and change the spark plugs, which will be due in 16k miles since they will have them accessible. They didn’t change the plugs. Instead they let me know how much the labor would be if I wanted to get them changed. This is frustrating because in 16k miles I will pay them labor when they could have done this work under the warranty. Needless to say I will take my business elsewhere. Trust is hard to find. Everything before this was awesome. So awesome I would go out of my way from Kyle to have them service my vehicle. Lesson learned.

I had to get some parts from the dealership so I called the parts department spoke to a Gentlemen name Orlando in the parts department. This guy has made everything a lot easier with getting me the right parts and everything. This guy is the best at what he does. I will deal with this location as long as here works here! Great work sir getting doing your job you make other peoples day out here! 🙏🏾🙏🏾🙏🏾🙏🏾💪🏾

⭐⭐⭐⭐⭐ I had an amazing experience at this service center! From the moment I arrived, I was warmly welcomed and treated with great care and professionalism. A special thank you to Ruben Melendez for his outstanding customer service. He was extremely friendly, helpful, and professional, and made sure my vehicle was well taken care of. I truly appreciate the excellent service and attention to detail. Ruben went above and beyond to make my experience smooth and pleasant. I couldn’t be happier with the service I received! Highly recommended! Thank you, Ruben, for the exceptional experience!

Great dealership to do business with. Special thanks to Timothy Shook for operating top notch facilities and taking care of his customers. Even if you’re just looking to sell your car and not buy, this is the place I’d choose.

It took almost 3 hours just to change my battery. Very bad service. I wouldn’t recommend this place.

Was not pleased with my extend warranty not wanting to honor parts that had nothing to do with me and wanting me to pay i felt it was unfair,As a customer to have to pay for something that was due to the shop fault .

We searched high and low for the right car… And even though we live in Houston, we worked with Gibson to find a lightly-used two year-old QX 80. Gibson responded to my inquiry quickly and patiently 😇 and answered every question I had about the car. Once we realized this was the right car, Gibson then handled all the details from start to finish. Couldn’t have been smoother. Thank you, Gibson!

I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will ... Read More

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DealerRater - Sep 30, 2026

I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will do. What stands out most is that Dave genuinely cares. He treats you like a valued customer rather than simply another service appointment. You can tell that he takes personal pride in doing things the right way and making sure his customers are completely taken care of. His combination of integrity, expertise, attention to detail, professionalism, and genuine care and concern makes working with him an exceptional experience. Dave has earned my complete trust, and I would highly recommend him to anyone looking for a service advisor they can rely on. Dave Henricks is a true asset to Austin INFINITI and an outstanding example of what exceptional customer service should look like. Five stars without hesitation! THANK YOU DAVE HENRICKS!!!

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Allan was great. Quick and easy process. Including test drive and paperwork