I’ve been here 8 years and the last two times I came in for my 2025 QX80, the service has been awful. The team is rude, one staff member was cussing on a phone call while I was in the waiting room. The quality of how they communicate has gone down. Very bad experience. I’m rethinking my love for Infinity now. They simply don’t care about their customers the way they used to.

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Great customer service! There's an INFINITI dealership closer to me but I prefer this one.

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Took my vehicle in to the Service department. Exceptional service/communication from Advisor Jake Willson.

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I recently picked up a CPO 2024 QX80 Sensory from Austin INFINITI and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the ... Read More

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DealerRater - Dec 31, 2025

I recently picked up a CPO 2024 QX80 Sensory from Austin INFINITI and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.

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Premium Client Testimonial - Austin INFINITI (Service Advisor: Dave Henricks and Vehicle Inspector: Jordan Ale) I continue to receive exceptional, world-class service from Dave Henricks at Austin INFINITI. From the moment I arrive, Dave’s professionalism, attention to detail, and genuine commitment to customer satisfaction set the tone for an outstanding experience. He exemplifies the INFINITI brand standards, refined, trustworthy, and always striving for excellence. Every interaction is seamless, from transparent communication and expert recommendations to timely updates and follow-through. Dave and Jordan ensured that my vehicle was cared for with precision and that I leave confident in both the ... Read More

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DealerRater - Nov 11, 2025

Premium Client Testimonial - Austin INFINITI (Service Advisor: Dave Henricks and Vehicle Inspector: Jordan Ale) I continue to receive exceptional, world-class service from Dave Henricks at Austin INFINITI. From the moment I arrive, Dave’s professionalism, attention to detail, and genuine commitment to customer satisfaction set the tone for an outstanding experience. He exemplifies the INFINITI brand standards, refined, trustworthy, and always striving for excellence. Every interaction is seamless, from transparent communication and expert recommendations to timely updates and follow-through. Dave and Jordan ensured that my vehicle was cared for with precision and that I leave confident in both the service and the relationship built over time. Austin INFINITI, under Dave’s guidance, consistently delivers a first-class experience that reflects true automotive luxury and customer care. It’s rare to encounter this level of dedication and consistency, a true benchmark for the industry. Extremely appreciated for their hard work and WORD CLASS INFINITI CUSTOMER SERVICE, DEDICATION, and LOYALTY. Many thanks.

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Prompt excellent service from Marek l was kept informed of the progress of my service throuhout

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MISLEADING DEALERSHIP AND LACK OF ACCOUNTABILITY I had a very disappointing experience at the Infinity dealership of Austin. I visited near closing on a Saturday to look at a used car. It was still dirty and needed work, but I test drove it and was ready to move forward — pending a question about a headlight. Since service was unavailable, the Director of Used Cars, Adrian Garcia, gave me a verbal agreement and a handshake that the car would be held for me until Monday. He even took the keys. On Monday morning, I spoke to the sales associate I test ... Read More

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DealerRater - Sep 1, 2025

MISLEADING DEALERSHIP AND LACK OF ACCOUNTABILITY I had a very disappointing experience at the Infinity dealership of Austin. I visited near closing on a Saturday to look at a used car. It was still dirty and needed work, but I test drove it and was ready to move forward — pending a question about a headlight. Since service was unavailable, the Director of Used Cars, Adrian Garcia, gave me a verbal agreement and a handshake that the car would be held for me until Monday. He even took the keys. On Monday morning, I spoke to the sales associate I test drove the car with, Zaira Duarte. I was ready to buy the car as is. She confirmed I had priority, despite interest from out-of-town buyers. Shortly after, I was told someone else was signing for the car. I waited on hold for 30 minutes to speak with the General Manager, Eliel Ramirez, who told me the Director of Used Cars, Adrian Garcia, gave him the go-ahead to sell it. He told me a verbal agreement doesn’t mean anything when someone else is there in person ready to buy. He offered to help me find another car, but I didn’t want another car — I wanted the one I was promised. I was naive to think that people today would be honest and stand by their word. It’s clear that at this dealership, it’s all about the bottom line, and customer trust means nothing. This dealership does not honor its word, lacks internal communication, and wasted my time. If you're expecting honesty, respect, or accountability from this dealership—look elsewhere. Full names found on the Austin Infinity website

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my experience with Austin INFINITI and my salesperson Allan needs to be shared. I'VE ONLY HAD THE CAR FOR A MONTH. The day I drove the (used) INFINITI home from the dealership, I immediately noticed a shudder or vibration when accelerating from a stop up to about 20 mph. I called Allan right away and was told to bring it back. From that point on, I spent nearly every Wednesday—my only day off—bringing the car back for the same issue.Multiple “master techs” claimed they couldn’t feel it. A sales assistant even told me that “all AWD ... Read More

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DealerRater - Aug 27, 2025

my experience with Austin INFINITI and my salesperson Allan needs to be shared. I'VE ONLY HAD THE CAR FOR A MONTH. The day I drove the (used) INFINITI home from the dealership, I immediately noticed a shudder or vibration when accelerating from a stop up to about 20 mph. I called Allan right away and was told to bring it back. From that point on, I spent nearly every Wednesday—my only day off—bringing the car back for the same issue.Multiple “master techs” claimed they couldn’t feel it. A sales assistant even told me that “all AWD cars feel that way.” we went for a ride-along, the head of service admitted that he felt the vibration between 15–21 mph. Allan reassured me that “they would take care of it” and not to worry.The car ended up sitting in their shop for over a week, with service saying a tech was working “1–2 hours each day” but still claiming they couldn’t replicate the problem. Eventually, I was told they had “done all they could” for me. The service manager mentioned they could dive deeper, but it came down to how the techs would be paid. Keep in mind the diagnostic fee is $240 per hour from what i was told. In the end, the dealership deemed the shake “safe to drive.”On top of all that, I am stuck paying $2,000 for an A/C compressor repair—an issue I had pointed out to Allan before signing paperwork. I was told it would be looked at, but clearly it wasn’t. Now I’m left with a car that has both a bad compressor and a bad shake that has only gotten progressively worse. To make matters worse, Allan accused me of always trying to corner someone into saying something, even though he himself had already made those statements. Bottom line: I bought a vehicle that had issues from day one. I was patient, I gave the dealership multiple opportunities to make it right, and instead I was dismissed and strung along. A dealership that claims to stand behind its cars should not leave a customer in this position. If you’re considering buying from Austin INFINITI, be very cautious. My experience was a textbook example of being promised one thing and delivered another. I would not recommend this dealership or Allan based on how my situation was handled.

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Ms. Lilia was very sweet and courteous as we sat waited. As she was to all that came to the Barista. Love Ms Lilia Thank you Sylvia Juarez

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My only dealings with Austin INFINITI were with the exceptional service department. They provided great service and nice seating area with a coffee bar. I would recommend Austin INFINITI to my friends and family.

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