Thank you Ellen!

Very good experience and very fast

I had a fantastic experience leasing my new INFINITI thanks to Ellen. She’s been checking in with me throughout the year, knowing I’d be ready for a new car soon. When the time came, she really listened to what I needed and helped me end up with something even better than I expected—within my budget and a perfect fit. She was never pushy, just knowledgeable, thoughtful, and genuinely easy to work with. The process of closing the deal was smooth and efficient—Ellen was completely prepared and made it easy. At delivery, Audrey walked me through all ... Read More

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Google - Jul 2, 2025

I had a fantastic experience leasing my new INFINITI thanks to Ellen. She’s been checking in with me throughout the year, knowing I’d be ready for a new car soon. When the time came, she really listened to what I needed and helped me end up with something even better than I expected—within my budget and a perfect fit. She was never pushy, just knowledgeable, thoughtful, and genuinely easy to work with. The process of closing the deal was smooth and efficient—Ellen was completely prepared and made it easy. At delivery, Audrey walked me through all the tech, apps, and features, and made it fun. She was great at explaining everything, and we had a lot of laughs along the way. This is actually my third INFINITI from this dealership, and the consistently excellent service department is a big reason I keep coming back. Special thanks to Trevor and the whole team—they’re always professional, helpful, and a pleasure to work with. Highly recommend—professional, personable, and clearly committed to a great customer experience.

I purchased a vehicle from Austin INFINITI a couple of years ago and had such a great car buying experience that I recommended them to my son and his salesperson, Joe Nichols, was exceptional. His professionalism, attention to detail and the genuine care he showed to my son to ensure his car buying experience was a positive one was so inspiring. I was impressed once again by the excellent level of customer service we both received. Thank you, Joe!

Jordan at Austin INFINITI went above and beyond to stay in contact with me, and help me through the buying process.

I had such a smooth and enjoyable experience at Austin INFINITI. Both Allan and Maria were so joyful, patient and helpful! They both made me feel so comfortable and made the overall experience seamless (but exciting)! I couldn’t recommend Allan enough if you’re in the market for a new car!

Had a great experience at Austin INFINITI. I was able to make an appointment online, and even received a walk around video from my salesperson, Allan, along with his contact info for any questions I might have before I arrived. The vehicle was rinsed off and ready to go for a test drive when I arrived, and Maria, Allan’s assistant was ready to go and super knowledgeable about not only this car, but other options. Once I decided to run the numbers, I did so in one office, with Allan and Maria - not a host of “team managers’ ... Read More

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Google - Jun 24, 2025

Had a great experience at Austin INFINITI. I was able to make an appointment online, and even received a walk around video from my salesperson, Allan, along with his contact info for any questions I might have before I arrived. The vehicle was rinsed off and ready to go for a test drive when I arrived, and Maria, Allan’s assistant was ready to go and super knowledgeable about not only this car, but other options. Once I decided to run the numbers, I did so in one office, with Allan and Maria - not a host of “team managers’ or “finance guys.” Audrey came into the same office and got all the tech stuff installed, updated, and explained. While this was going on the vehicle was being detailed, and the whole process, once I decided to purchase the 2024 QX60, took about an hour. I highly recommend stopping at Austin INFINITI if you’re looking for a vehicle and a dealership that prides themselves on customer experience.

The overall buying experience was great but registration/inspection process was horrible, so I thought. I reached out to Austin INFINITI several times (in April/May/June) about my temporary license plate, prior to its Jun 11th expiration. ALL personnel I spoke with claimed the processing time was taking longer than usual. A week prior to expiration, same conversation!! I called 2 days prior to expiration and someone finally looked into it (properly) and found out the car inspection was never turned in. Here they are blaming TTL and come to find out the process at Austin INFINITI is broken. According ... Read More

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Google - Jun 16, 2025

The overall buying experience was great but registration/inspection process was horrible, so I thought. I reached out to Austin INFINITI several times (in April/May/June) about my temporary license plate, prior to its Jun 11th expiration. ALL personnel I spoke with claimed the processing time was taking longer than usual. A week prior to expiration, same conversation!! I called 2 days prior to expiration and someone finally looked into it (properly) and found out the car inspection was never turned in. Here they are blaming TTL and come to find out the process at Austin INFINITI is broken. According to customer service (Thurs), the inspection portion was completed and my plates were released. They were supposedly "overnighted/UPS" on Friday but here it is Jun 16th, and I still do not have my plates. My brand new car is sitting in the garage with expired plates, un-drivable. Needless to say I'm a very unsatisfied and disappointed customer. I've been juggling vehicles all week because I can't legally drive my NEW car.