Online Testimonials and Reviews - Austin Infiniti

"While we are very proud of our client relationships, we also know that there is always room for improvement. Therefore, we welcome customer feedback and encourage you to share your experiences with us through letters, phone calls, or whatever form you choose. But we do not stop there. We also actively look for reviews and testimonials about our dealership on the internet and do not shy away from our detractors. If you post it, we will try to find it! Whether the remarks are positive or negative, we appreciate the value of honest feedback, and our managers are committed to responding to your commendations or concerns. We strive to use your comments not only to improve our services in ways we might not have considered before, but also to enhance your personal experience by contacting and addressing individual grievances.

Thank you for sharing your opinion and helping us improve our business and your experience at Austin Infiniti. We have posted the 10 most recent online reviews below. "

"We're All About Austin!"

The Hardeman Family: Will and Genny

"BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin Infiniti one time to have work done on my vehicle, but maintained the vehicle impeccably - just not at Austin Infiniti. I received a letter from Kevin Martin the Vice President of Total Customer Satisfaction via Infiniti National Consumer Affairs Department stating that they had become aware of a cosmetic issue with the dash material on vehicles like mine. For this reason, Infiniti extended my vehicles Limited Warranty to 96 months and unlimited mileage. Several weeks after receiving the letter, my car started to have issues with the dash that was described in the letter that I had received from Infiniti National Consumer Affairs Department. I called Austin Infiniti to schedule an appointment with the Service Department to have the issue corrected, giving them two week notice so that they could make sure they had the parts for my vehicle. After leaving my car with Austin Infiniti's Service Consultant Steve Donovan, I was told my car would be ready that day. Later that afternoon, I received a call from Steve Donovan saying that my car was not ready, and that they were not going to fix the warranty issue. When explained why by Steve Donovan, I was told that because I had not been bringing my vehicle to Austin Infiniti for maintenance they would not fix my warranty issue. I asked to speak with the General Manager of Austin Infiniti, Allen 'Big Al' Clauss, and he said that they are a private Infiniti Dealer and that they could refuse service to anyone they choose. After picking up my vehicle, I contacted Infiniti National Consumer Affairs Department, to see if they could help me out. I spoke with Emalea Reid, Regional Consumer Specialist for Infiniti North America, and after her research she stated that I would have to take my vehicle to another Infiniti Dealer. The closes Infiniti Dealer is over 80 miles away, and who is to say that they will not refuse the vehicle warranty work as well. When I asked Emalea Reid if I could speak with her supervisor, she refused to tell me how to reach that person or even tell me their name. In short, it is very very confusing as to why Austin Infiniti could refuse to fix a warranty item that I was instructed by Infinity National Consumer Affairs Department to have fixed at their location. PLEASE BEWARE OF AUSTIN INFINITI'S PRACTICES REGARDING HONORING WARRANTY WORK ON ANY INFINITI VEHICLE.

LV - Posted 8/16/2010 - Yelp

"Please allow clarification for this review. The client was not denied warranty repairs at Austin Infiniti until he was verbally abusive and profane to several dealership employees and managers. Austin Infiniti conferred with Infiniti Consumer Affairs as well as Infiniti corporate management staff regarding the complete details of the client's actions and behavior. Infiniti USA concurred that it would be best if the client were to take his vehicle to a different Infiniti dealership to have the warranty work performed." "

Mark Bailey - Service Director

"I have only been in to have a used 2004 G35 looked over, so I can't really speak for anything but the parts and service department. The atmosphere was friendly and relaxed and the diagnostic review of my car was thorough. I ended up getting a sun shade and a set of floor mats. Overall, they are a happy group who enjoy what they do. We all should be so lucky!"

Vicki B. - 7/9/2010 - Yelp

"I went for a demo in a 2008 G37 coupe and wound up buying it. Gil Garcia was great. He was interested, knowledeable and sensitive to my price range and interests. JW Cooper did the finance and paperwork and he was as down to earth and friendly as I have ever met. A difficult post purchase problem of mine was handled immediately and in a friendly, supportive way by both Gil and JW. Their facility is awesome. So they discount a liitle less? If you buy here, you will be dealing with them for years, and having a full service, competent facility and staff are essential. These are luxury cars, you can't expect to be given Wallmart prices and Infinity quality. Sorry,, it doesn't work that way. I have traded at two other Hardemann dealerships-Mercedes of Austin and First Texas Honda over the years. The most recent, FTH, was the best run service department I have encountered in 40 years of car ownership !! Congratulations, Folks, on a terrific facility and organization! Allen Clauss (?) made me feel like a friend, not just a business customer. (I have no relatives or friends in this organization), Austin Infinity is first rate !! "

Mike S. - Posted 5/19/2010 - Yelp

"WOW!!! That is the word I will use to describe the BEST car buying experience I have ever been through. I walked in on a Saturday morning looking at cars, and drove home in the car of my dreams that same evening. Everyone that I had the pleasure of dealing with during the process was exactly that. A pleasure. At no point did I feel pressured to buy, or felt that the "number game" was being run on me. They were straight forward with me and I really appreciate it. Camey, Shealea, and Chad were all just so awesome, and I am glad to be a part of the Infiniti owners family. Thank you. BTW, I bought a 2010 Vibrant Red G37 Sedan.-AWESOME CAR!!"

Michael D. - Posted 3/6/2010 - Yelp

"Thanks to Anthony Raglin...last week he sold us our 5th car from Austin Infiniti in 6 years! (2 G35's, 2 G37's, and 1 FX50) You guys are awesome."

Kerry A. Pickett - Posted 3/2/2010 - Facebook

"My husband and I visited Austin Infiniti this past weekend. We found everybody very friendly and easy to work with, particularly our salesperson Anthony. We had no problem coming to a price that made us quite happy. Thank you to Austin Infiniti. We love our new car!"

Sarah N. - Posted 3/1/2010 - Yelp

"My apologies for the delay in this review; it is overdue. I purchased my 2005 Volvo XC90 for an unbeatable price. I compared all over the internet and NO other dealer came close to their offer. Ask for Howard. He was not pushy, so accommodating and patient. While I filled out the paperwork, he even entertained my 3.5yr old daughter so that I could focus. I appreciate the fact that he took out the time finding me the best interest rate; a trait that very few dealers possess. A couple of things I noticed needed a little maintanence, so they quickly put me in a loaner (a very nice sporty one) while they repaired it and got me into my new XC90 by the end of the week. I will certainly buy from again. And I've never said that about ANY car dealer. Thank you Infiniti! ~SSG Love, K (Camp Mabry)?"

Kiandra- Posted 2/24/2010 - Google

"From the first phone call to the final close Shealea and Camey were very responsive and very upfront about everything. Since I don't live in an area that has an Infiniti dealership price was the most important buying factor for me. Shealea quoted me a great price on a new 2010 G37 from the very first. I did not have to haggle over price and I like that. In fact, I was a little concerned that the price she gave me might not be the actual car I was wanting (we did this all over the phone and email) since it was so much lower than other quotes I had gotten. When I asked her about it she was very straight forward with me - told me I had told her up front that I was buying on price and so she gave me her best price up front. I like that way of doing business! "

Kim - Posted 2/23/2010 - Dealer Rater

"The best customer service I have ever had from a dealership."

Bill Marquardt - Posted 2/20/2010 - facebook

"Ok, This is the secon time my wife has taken her G37 in for service. Each time disappointment. My wife takes here car in this am for scheduled maintenance (with an appointment to have a loaner car provided). Whe she arrives, she is told they have not had time to clean up the car, she states that is fine. When she get into the car, there are food crumbs on the seat and floor. She is also reminded to bring the car back full. Again, she says fine not a problem until she notices the loaner cars is not full. We were Lexus owners previously, but decided to try an infiniti. Sales department was great...but as I told the salesman, a car company keeps my business based on service...They are loosing my business very quickly. We were told that the service department at Austin Infiniti was as good if not better than Lexus....WRONG. I cannot say we will never buy another Infiniti (the car is great), but the service department needs a lot of work. Another Lexus in the futher...probably.

Posted 2/10/2010- edmunds

"I would like to personally apologize to you for the manner in which your recent service visits were handled. We pride ourselves on offering a consistently excellent service experience to our clients, and in this case, we fell short. If you would like to discuss this matter further, or if there is anything else I can do for you, please do not hesitate to contact me at 512-381-6669. I am available to speak to you anytime. Thank you again for your understanding and your patronage. Best Regards "

Response - Mark Bailey - Service Director

"Mark, The service at the Service Dept is incredible. Steve Donavan is very nice and provides great customer service. He was juggling back and forth between 3 or 4 things with different customers and still managed to get everything done fast, all the while being told to take care of other new customers. He is very patient and doesn't lose his cool. He even told me he will follow up with me since we discovered that 3 of my 4 tires are worn out. I told him I didn't have time since I had to go to Houston that afternoon and we would talk about it later. You guys are so lucky to have him on your service team. Also, the service in the entire place was great. Everyone asked me if I needed to be helped - the guys in the cubicles in the service department as well as both the female clerks at the payment area. The seating and waiting area was very nice too. You guys sure do know about hospitality. The fresh baked cookies were delicious. Also, this was one big ass dealership. Like... WOW. Even the dealership in Houston, where land is in abundance and space/parking are never a problem, does not have a showroom as big as yours. Your show room is probably 2.5 times larger. All in all, it was a great experience and you guys deserve the customer service award that you had hanging up on your wall. Thanks for taking great care of the everyday guy that walks into your service department. Neerav Shah Pros: Efficient and fast service dept, huge showroom, great staff Cons: None."

Neerav Shah - Posted 2/10/2010 - Citysearch

"If you would like your review posted on our website please contact Timothy Shook. Please mouse over on the "About Us" menu and click on "Contact Austin Infiniti" from drop down menu."

Timothy Shook - Corporate Internet Sales Director - CAG Austin