Online Testimonials and Reviews - Austin Infiniti

"At Austin Infiniti, we know that customer satisfaction is the key to any successful business. Building and maintaining strong customer relationships is always “Job #1” for any Austin Infiniti employee. This priority has helped us achieve a reputation for quality and integrity that is shared by the Infiniti vehicles we sell and service.

While we are very proud of our client relationships, we also know that there is always room for improvement. Therefore, we welcome customer feedback and encourage you to share your experiences with us through letters, phone calls, or whatever form you choose. But we do not stop there. We also actively look for reviews and testimonials about our dealership on the internet and do not shy away from our detractors. If you post it, we will try to find it! Whether the remarks are positive or negative, we appreciate the value of honest feedback, and our managers are committed to responding to your commendations or concerns. We strive to use your comments not only to improve our services in ways we might not have considered before, but also to enhance your personal experience by contacting and addressing individual grievances.

Austin Infiniti is greatly indebted to our opinionated clientele. You help us be better. As a show of our commitment to your satisfaction, we will post everything we find or receive (good or bad) on our website for the world to see. Thank you for sharing your opinion and helping us improve our business and your experience at Austin Infiniti. "

Click on the logos below to view and leave customer comments, recommendations, and reviews:

"We're All About Austin!"

The Hardeman Family: Will and Genny

"The best customer service I have ever had from a dealership."

Bill Marquardt - Posted 2/20/2010 - facebook

"Mark, The service at the Service Dept is incredible. Steve Donavan is very nice and provides great customer service. He was juggling back and forth between 3 or 4 things with different customers and still managed to get everything done fast, all the while being told to take care of other new customers. He is very patient and doesn't lose his cool. He even told me he will follow up with me since we discovered that 3 of my 4 tires are worn out. I told him I didn't have time since I had to go to Houston that afternoon and we would talk about it later. You guys are so lucky to have him on your service team. Also, the service in the entire place was great. Everyone asked me if I needed to be helped - the guys in the cubicles in the service department as well as both the female clerks at the payment area. The seating and waiting area was very nice too. You guys sure do know about hospitality. The fresh baked cookies were delicious. Also, this was one big ass dealership. Like... WOW. Even the dealership in Houston, where land is in abundance and space/parking are never a problem, does not have a showroom as big as yours. Your show room is probably 2.5 times larger. All in all, it was a great experience and you guys deserve the customer service award that you had hanging up on your wall. Thanks for taking great care of the everyday guy that walks into your service department. Neerav Shah Pros: Efficient and fast service dept, huge showroom, great staff Cons: None."

Neerav Shah - Posted 2/10/2010 - Citysearch

"Amazing cars!!!!!!! :-) Athens Blue is just an amazing color! You know what's funny about Infiniti cars is that they look even BETTER in person! You really have to see them in person to know just how great looking they are. "

Daryl Ligon - Posted 2/2/2010 - facebook

"Oh, and Erika ROCKS in the sales department...she's sold us our last 3 of 4 Infiniti's..."

Britta Clayton-Van Dyke - Posted 2/1/2010 - facebook

"I love my G37S, it quench my thirst for speed and it got the sleek and sporty look."

Antonio Freires Jr - Posted 2/1/2010 - facebook

"Really awesome dealership and great cars! Really enjoyed visiting there back in October. Erica Curry was really professional and did a wonderful job showing me the cars. Looking forward to getting a 2010 G37 convertible from you guys this spring when they arrive. The G37 blows away what Lexus and BMW has. Which color i...s better though? Athens Blue or Midnight Garnet? That is the ultimate question. Maybe the new Graphite Shadow will be best?"

Daryl Ligon - Posted 1/21/2010 - facebook

"THE INFINITI IS THE BEST CAR IN THE WORLD"

Erica Rinehart - Posted 1/19/2010 - facebook

"nice cars ...love the G37"

Chris Moosekian - Posted 1/18/2010 - facebook

"I love my infiniti,can't wait til I get my next,I have had two,love them!"

Margo Cooper Arnold - Posted 1/16/2010 - facebook

"I visited Austin Infinity last Saturday for a test drive, and whoever said it earlier was dead on about the overhead so it's easy to see why they won't budge on prices. Their car was my favorite but the price was way over KBB "Excellent Condition" prices (was pre-owned). Without any budge from their side I could not justify the purchase considering all things. I had the money sitting in my bank account ready to make a purchase but there was absolutely no effort made to get/earn my money.... Not even a followup call, that's unheard of in the auto/heavy commission industry. The place is very nice and they have wonderful cars though."

Kathy M. - Posted 1/7/2010 - Yelp

"Honestly, this place deserves 0 stars. I went to Austin Infiniti (Burnet & Steck so no one gets confused) with the intention of leaving with a 2010 FX35 retailed at 48k. I had to walk around the whole dealership looking for a salesman. I never thought I'd see the day when I couldn't find a salesman at a car dealership!!!! I even went inside and there wasn't one in sight that could assist me in my purchase. Maybe it was my looks that scared them? I can see how a Polo Ralph Lauren sweatshirt and shorts can make them believe I'm not a legitimate customer. I am so pissed off in the fact that I already have a G35 and wanted to give my business to Austin Infiniti however now will take my 50k over to BMW or maybe even Acura and with Acura, save about 10k. Point being--- if Austin Infiniti is doing so well as to not help their customers then business must be great for them and that must be lovely however if they do this to me, I'm assuming they do it to others..."

Russell - Posted 12/19/2009 - Yahoo

"Our employees pride themselves in assisting our car-shopping clients in a non-invasive fashion. Our client surveys and focus groups suggest that our client's biggest fear is being "attacked" by an auto salesperson before they've had a chance to look around on their own. That said, if you as a client ever feel neglected in our store please contact our store manager Allen Clauss directly at 512-699-1166."

Response - Allen Clauss - General Manager

"On 11.09/09, my son took my 1999 I 30 sedan to this dealer since my check engine light came up. The service person told my son the oxygen sensor, a leak in the oil line , front brake pads and brake fluid need work. After consulting me my son informed he does not need brake pad or brake fluid work. On 11/12/09 I took my car to grand central sears to take care of the brake pad since 2 months back they told they were ok. Again they told the same thing but the rear brakes are thinner than the front. They also showed me there is lot of grease on the front tire area due to a leak around the CV joint which is very vital part. I repaired it and it cost me extra $270.00. Just a reminder Infnity repair man did not see it on 11/09/09. I did not replace the front brake pad. I replaced the rear inspite of the reluctance of Sears repair people since they were comparatively thinner than front. Please make your own conclusion from this incidence. I already relayed this to Infinity genral manager. Of course I will never take my car there out of fear for my life. I hope it will help other Infinity car owners."

Devi - Posted 11/13/2009 - Yahoo

"It is with sincere appreciation and respect that I write this letter to you. Thank you so much for taking the time to share your feedback in connection with you recent experience with our service department. The fact that we've lost your trust in terms of our ability to maintain and repair you vehicle saddens me greatly. I have interviewed both of the individuals who were involved in handling your vehicle when it was here on November 9th. Based on my findings and on my personal knowledge of each employee's level of integrity, I feel passionately that you have arrived at an incorrect conclusion. Steve Donovan is a seven-year employee and the technician who worked on your car has been with us for over 20 years. Both have exemplary records here at Austin Infiniti and it is thus unthinkable to me that either of them utilized unscrupulous tactics with your vehicle. You made it very clear during our phone conversation on November 11th that we had lost you as a client going forward. As a consumer myself, I can certainly appreciate your position. However, I would ask that you consider that what something appears to be and what something is can sometimes be two different things. If you ever come to the decision that you would like to give me a chance to restore your confidence in Austin Infiniti, I would feel privileged to try to accomplish that goal. "

Response - Allen Clauss - General Manager

"Well, I will never know about the service here because I can't get past the prices...their car prices are 6 or 7 THOUSAND more than cars at private dealers or on ebay. I shopped this place and the prices stink...?"

Becky - Posted 11/12/2009 - Google

(We are unable to respond to this review via Google)
Becky: My name is Allen Clauss and I’m the store manager at Austin Infiniti. First, let me thank you for your feedback----it’s much appreciated. We pride ourselves in having the cleanest, most competitively-priced used cars and trucks in Central Texas. If, at any time, you as a client feel that a price on a particular vehicle is inconsistent with other comparable vehicles in the marketplace, please call me directly at 512-699-1166 and I will resolve the issue. So that we might improve our pricing and sales processes, would you be comfortable sharing with me which vehicle you were looking at and who your sales consultant was? Sincerely, Allen Clauss"

Response - Allen Clauss - General Manager

"Great job!"

Loren Smith - Posted 12/25/2009 - facebook

"proud owner of a m35x 06"

Lisa Marie Alicchio - Posted 11/13/2009 - facebook

"Like others have said Austin Infiniti has excellent sales people who really do know their cars, are no hassle, no pressure, do a wonderful job getting back with you, are friendly, and do everything they can to accommodate you're needs. I highly recommend visiting Erica (sales lady) if you get a chance to. She really knows her stuff and I can see why they recruited her. She also might beat you in the hurdles/sprints as well so be nice! ha ha She use to run track for Texas A&M. I have never talked with a sales consultant who knew as much as she did.

The only thing I DO NOT LIKE about Austin Infiniti is that they will not work with you on price, which means they will NOT go down on MSRP at all which is not good! At least on the G37 Convertibles. You will understand why when you see how large their building is. I would imagine it takes a lot of money for the upkeep. You might try another Infiniti dealer if you want a better price..."

Daryl L. - Posted 10/20/2009 - Yelp

"My experience at this dealership has been great. I own a 2003 G35 coupe which I bought from Shalea Greer. She was very knowledgeable about the car, was always honest and truthful, and is still friendly to me when I'm in for service - 6 years after the sale. Plus, their service department is the best I've ever encountered. I've owned Lexus products and have had service in several of their dealerships but none of them equal Austin Infiniti. I have never once had to return my car due to a problem not being fixed. The drop off is always quick and the loaner car is waiting right outside the advisor's area. I would not hesitate to buy from this dealer again but unfortunately Infiniti doesn't make a car that interests me at the present. I'm hopeful one will come along in the next couple of years. My only complaint might be their lease rates weren't as good as some of the other Infiniti dealers in the state. That might have more to do with the timing of my purchase, though. "

acthammer - Posted 10/14/2009 - DealerRater

"i looooove these cars they are soo awesome..;]"

Bridgette Nicole Porter - Posted 10/1/2009 - facebook

"A great buying experience and customer service (not just once, but always) - Thank you Austin Infiniti & many thanks to Gary Hardy & sales manager for the recent purchase. I feel I want to say 'Thank You' to these people who have recently helped us buying a nice CPO G35 which my wife turned out she did not liked just after few hours after the deal was sealed, paper signed and checks written. It was not the car itself but some other reason we had. Anyway - long story short: We've called the dealership the second day explaining _our_ problem and they worked with us taking the car back and offering an alternative which we've gladly took. I honestly don't know which other car dealer will do this for you. As a side note - these guys know their great cars; I am saying this after trying several cars and dealerships such as BMW, Acura and other same class cars & dealers. Austin Infiniti people are very well trained and great customer service is their 1st attribute. This is the second Inifiniti we own - nor we ever had any problem with their service which is excellent. Keep up the good work guys! -- A happy customer :)"

Andrew F. - Posted 9/29/2009 - Yelp

"i love infiniti cars, everytime i see one i always think they cost a lot more then they are, and when i grow up my car will be an infiniti!"

Race Collins - Posted 9/23/2009 - facebook

"The worst service department ever. Infiniti makes great cars, but I will not buy another until Austin has another Infiniti dealership that I can buy from."

Robert T. - Posted 9/11/2009 - Yelp

"Thank you for your feedback on http://yelp.com. At this point I do not have enough information to help resolve your issue. I would like to request some additional information from you so that I can help to settle what happened on your last visit. If I could get your last name or the last 6 numbers of your Vin so that I can review your history and make it right for you. "

Response - Joe Oswald - Service Manager

"This is by far the best dealership I have ever been to in my life. This is my fourth vehicle purchase and I will be back when I purchase my fifth. I live in Houston and didnt want the hassle of the Houston dealerships because (Dealer Name Omitted) made my experience unbearable, so I contacted Austin Infiniti on line and literally agreed on a price, did all paperwork on line....my car was ordered and delivered and not to mention they did an in and out for me because someone wanted to purchase my Nissan 350Z and all this was very pleasant, easy and smooth. When I picked up my vehicle EVERYONE there was amazing. My sales woman Erica knew the car inside and out and made the experience highly enjoyable. I will be back and wish they had a Houston Infiniti. "

Erik - Posted 6/17/2009 - Google

"5/15/2009: If you ever wondered about the power of a honest and sincere Yelp, let me share with you a complete turn around. I originally Yelped a 2 star review of Austin Infiniti. It's below... I have always thought their service department was top notch, with a special shout out to Nick L. who is my service manager. However, I have talked and worked with Monte and David as well. Consumate professionals and very eager to please and get it right.... rare I would say in today's world of dealerships. But this isn't about them. This is about the executive manager Allen Clauss of Austin Infiniti and his desire to make things right with me. Ok, you can be sceptical and say, WTF, the problem was almost 2 years ago. I would respond.. hear ye hear ye.. better late than never. Out of the blue (Chelsea Blue, Come on Chelsea.. excuse me) I get a PM from Allen apologizing for my experience and he wanted to pay for my repairs to my rotor..What? I then realize that he had confused me with another poster, Mike L, but the gist of the PM was that he wanted to reimburse him for a repair.. that was pretty cool.. at least I thought.. I responded and mentioned that he had me confused with another reviewer, he apologized and mentioned he was new to Yelp and was trying to reach out to folks who had given a negative review. He asked how could he turn around my experience. I responded that I would be in for an oil change and perhaps they could detail my care in lieu of the referral bonus. Next day I got a call from Nick L. and I dropped off my car for the oil change today and just picked it up. My Whip looked bad ass. It was all sparkly and stuff. Inside and out. I went to pay for the oil change and Nick told me it was taken care of. Boo Ya! I went into the dealership to meet Allen and to thank him. He was extremely gracious and again apologized for the problem I had with the salesman and that it took so long to find out about it. This is beyond what I expected and definitely deserve the bump up to a solid 5 star save.. Nice one Allen.. I'll see you soon.. Suzie is screaming something about a FX 35 she just found on your website.. oh boy... put a ring on a girl and it's buy me this and I want that.... and what honey.. no more what! Hey we aren't even married yet, I thought that stopped then???... I digress..

2/18/2008: I had a very different experience than Michelle C. had at Austin Infiniti and I did buy a new G35 Coupe. Although I met my salesman at the Austin Car show, things did not flow very well. I absolutely love my car and this review is no reflection on that, it is a reflection on the process. First, don't expect any type of haggling, since these cars basically sell themselves.. in a way, I wish I would of just bought the car on-line, and pick it up when it was ready. On my first visit, a year prior to purchasing, the salesman was flippant to me, and I definitely felt awkward. Almost, like he felt there was no way I could afford to buy a new car, let alone an Infiniti. When I met the salesman who I purchased my car from at the Austin Car Show, I felt a little better. However, things went downhill. It took me a couple of days to make my mind up, and during that time, I emailed him several times, and never got a response. Once, I purchased the car, there were some issues with the rims, scratched up, and didn't get response from the salesman, and dealt directly with the GM, who did everything to assist me. They were good at making saves, from poor service. I referred a client of mine to the dealership, and she also bought a car, but I never received my referral bonus, and she had purchased the car from the same salesman, as did I, and after several promises of getting the referral bonus, it never happened. On a recent visit, a month ago, I took my car in for service. I was interested in buying the new 08 Coupe, and was curious as to the trade in value of my current G. Although I was trying to avoid my original salesman, he spotted me, and showed me the new 08, but knew nothing about the new EX which was due this February, which I found strange. I was running late for my next appointment, so I asked him to give me a trade-in quote for my G, and I would be back in the afternoon to pick up my car after the service was completed. Any quesses here as to what transpired next.. yep your right.. no quote for my car as he promised, nothing. So I picked up my car and left. Never heard back from him. I guess I will go to Gunn in San Antonio and get my new G, and keep coming to the Austin place for service. The service department is excellent and have no complaints there. I have had my G a little over 2 years, and have nothing but praise for the car. The dealership did a good job of fixing problems when I mentioned them, but it is a shame that the Salesman, didn't get it right to begin with, or bother to return emails and requests. A word of advice, NEVER buy a car from the showroom floor. There were irritating cosmetic issues with my car, all were a result of people getting in and out a showroom car all day. "

Jens B. - Posted 2/18/2008, Updated 5/15/2009 - Yelp

"5/13/2009: I'm bumping them up a star because the Executive Manager followed up with me in regards to my brake rotor woes. Good to know they actually care.. I can't justify a 5-star, because they're still not absolutely perfect, but they've certainly gained my trust. I would buy another vehicle from them. Another update-worthy item: I went to the service department a few months ago to get them to listen to these faint and mysterious noises my car was making. The foreman of the dept. went on a ride with me and after a few blocks of trying to recreate the noises, I gave up and brought him back to the dealership. He reassured me that nothing was wrong with my ride, even though he could've easily led me to believe that there was. It's rare to have a trustworthy car dealership service department, so if you own an Infiniti, give these guys a chance when you need servicing

9/20/2008: Just so you know. I had to repair my rear brake rotors due to vibration while braking. (See Christian Brothers review) I had noticed this go from a slight vibe at original test drive to much worse 2 1/2 months later. When I mentioned it during the test drive, my salesman played it off, saying "every car we sell undergoes a thorough inspection", or something to that effect. Yeah, it was my fault for overlooking a potential fault in my purchase, but they should've been more upfront or tried to fix it. The dangers of used cars.. So be sure and get an independent mechanic to check out your ride before you buy one at Inifiniti of Austin. It could save you mega-bucks.

8/20/2008: This new dealership is on Burnet Rd., and I love to keep it in the 'hood. Driving by these cars everyday had an effect on me. As in "buy one today." Just went in for a test drive on a whim, and ended up taking the car home that night for an extended test drive. (never got to do that before) I'm assuming they only let people they trust do it. But it worked! I did buy a G35 here, and I also had Matt Walton as my salesman. Like Michelle C. said, he wasn't high pressure, but he definitely wanted a sale as it was the end of the month. Love the car (great performance, bad gas mileage), although it wasn't brand new and there was a bit of body damage that I didn't notice before buying. That's my fault for not inspecting it closely. All in all I got a good deal on it for a car with low miles, so I'm not complaining. What I will bitch about is my trade-in. On a 1998 BMW 328i in excellent mechanical condition, they initially offered $900!! Yeah, there was some body damage, but it was worth 3 times that at least. I was not satisfied with their offer, so they suggested I go to CarMax and sell it to them, which I did, for more than I was offered from Inifiniti. Still didn't get what the car was worth. Should've been more patient and sold it myself, but hey, lesson learned. So if you go there seriously looking to buy, sell your current car to someone else. "

Mike L. - Posted 8/20/2008, Updated 9/20/2008, 5/13/2009 - Yelp

"I purchased a new FX35 last weekend and had a great purchase experience from Austin Infiniti. I live in Dallas and also shopped Houston / San Antonio and could not find a better offer at $34,250 + TTL Base 2009 FX35. Everything was as stated when we arrived. A very smooth transaction. Our salesperson, Troy, has been very helpful. "

shopgirl - Posted 4/25/2009 - Edmunds Townhall Talk

"I went here to test drive a 2007 G35 Sedan. The place is freaking huge, apparently the largest in the country. They store all the new cars under a roof as well, so that is pretty sweet. It's your typical car dealership though, you walk in and they immediately want to know what you want to spend. Well dude, I want to spend what it takes to buy a sweet car, why do you think I'm here. Anyway I got a test drive of the car and it was freaking sweet. I love that car! After the ride I'm in the guy's office and he's dodging the question of how much the car is, what kind of price he can do...your typical car salesman spiel. Not to say the guy isn't passionate, he said he loved his job. He must be telling the truth right? Right? So he goes off and leaves me sitting for 10-15 minutes, probably trying to get me to sweat. Guy, come on now, it's 2009, there's no need for these games. When he got back the price was pretty high, and I mentioned this as well, saying that another dealership and CarMax had the same ride for much cheaper. Well he got kind of insulted, which really turned me off. Anyway, I finally got out of there, and I probably won't be back. But who knows? They do make sweet rides. "

Philip G. - Posted 2/23/2009 - Yelp

"Service department employees do such good jobs every time I drop my car. They won't push you to do unnecessary things just to make money. It is expensive just like any other dealership service departments but well worth it. I feel like I can trust them and they never ripped me off for ridiculous things like other car mechanics do. Pros: Great service, trustable, nice waiting area, excellent wash, Cons: none "

gourmethunters - Posted 2/12/2009 - CitySearch

"I didn't buy my G37 Coupe from the Austin dealer, although, believe me, I tried. They just didn't have the car I wanted on their lot. They made several decent offers on the cars they had in stock, but I had my heart set on some specific features. Erica, poor girl, tried her best to get me what I wanted, but in the end, I had to go to a Houston dealer to get my car. She even kindly told me that they could not match the Houston dealer's offer, and it was probably a better deal for me to go through the other dealer. I really appreciated her efforts and honesty. It's refreshing to see, especially in a commission-centric industry. Erica called me after I purchased my car, and very graciously told me that if I needed anything, I could contact her, and that I should take my car into their services department if there were any problems with the car. Last week, I took the G-dawg in for a check-up: my car was emitting some kind of, um smell. Their services department is top-notch. My service guy, Nick, was very friendly and super cool. They didn't find any problems with my car, even though I was pretty adamant that my car smelled funky. In response to that, Nick said, "Since we aren't able to pinpoint the source of the problem, I don't want to spend your money. Now, if this keeps happening, then bring the car back in, and we'll take a look at it again." How fantastic is that?"

Tee D. - Posted 3/6/2009 - Yelp

"My sister was in town for Thanksgiving and needed a "last minute" oil change Friday morning. She stopped by without an appointment and they had a new EX35 for her to drive while they worked on her car. They even washed and vacuumed her car for no charge. What a great deal!"

Timmy - Posted 11/29/2008 - Google

"Hello, if anyone is looking to lease a new 2008 G35 in Texas....you should look to Austin Infiniti. I had been comparing lease deals at dealerships in Houston, DFW, San Antonio, and Austin for a couple of months. This weekend I closed the deal at Austin Infiniti on a Journey w/ Premium, Navigation, and Sport packages. It also has splash guards, a trunk mat, and a cargo net. The MSRP on the car is $40,085, the invoice is $36,508, and my sell price was $35,755 (or $753 under invoice). This was the best deal I received. The MF was .00062 and the residual was 52%. I did a 36 month lease at 15K miles a year. I drove from Houston to take delivery of the vehicle and was in/out of the dealership in an hour. Best car buying experience yet. If you are interested, send me a note and I'll give you the internet sales person I used (come on, I could use the referral $$ in time for Christmas!). She was extremely patient (I ask a ton of questions!) and was a pleasure to deal with. Also, when leasing this car in Texas (not sure if this applies in other states) through the month of November, there is no state sales tax! Makes quite a difference. And did I mention, I love the car!? What a blast to drive! "

cadenhead - Posted 11/25/2008 - Edmunds Townhall Talk

"...The Austin dealership mentioned they could deliver the car to my front door with a full tank of gas as well, which is also appealing, and the internet sales rep sounded willing to work in regards to pricing in order to get my business... "

houston_tn - Posted 10/13/2008 - Edmunds Townhall Talk

"I dealt with Akeem in sales and Chad in financing. Apparently they're the largest Infiniti dealership in Texas (or was it the country?).. they beat out the next lowest price for my car between Dallas Austin and Houston by 1500 ... gotta say though, given how low the price was, I was expecting the same sleezy salesmen in (dealership name omitted) Infiniti... but they were great - professional, personal (Since I was running late coming from Houston, they kept their doors open past closing, and ended up staying there 3 hours after close), and not at all pushy. It didn't matter to me, but they don't include some of the dealer add ons that some of the others do - you may not be getting wheel locks, illuminated kick plates, etc... "

deepv - Posted 8/21/2008 - Edmunds Townhall Talk

"... Lowest I was getting in Houston was 32.5 without any special financing. The guys in Austin Infiniti were able to get the 1.9% after we had negotiated the 31k deal because I recently graduated from college. The rule is, you either have had to have graduated 2 years ago, or are about to graduate in 6 months. And another thing... Every dealership was honest about me when they couldn't make the deal.... except (dealership name omitted) Infiniti. They made me drive all the way out there, even after I made sure the salesman got manager approval before I got there. When I got there, they raised the price and said they couldn't do the special financing. I walked right out of there. Since that point I've learned.... GET EVERYTHING IN WRITING! Austin Infiniti was great though, they really were no hassle, and they were very helpful. The type of service you'd expect from Infiniti. "

deepv - Posted 8/18/2008 - Edmunds Townhall Talk

"The customer service at the service department of Austin Infiniti is really lacking, especially when you consider that this is a luxury car maker. In my experience, unreturned phone calls and showing up for scheduled appointments that the dealer can't keep are common problems. Also, the general attitude of the service manager that I dealt with was that he was bothered to do his job and he was not too friendly. The car is great, too bad the follow up after the purchase is not as good as I have had with a car that cost half as much.

dissatisfied3214 - Posted 4/30/2008 - CitySearch

"My name is Joe Oswald Service Manager at Austin Infiniti. I want to apologize personally for our staff not taking care of you the way you expected or deserved. We do have policies and personnel in place to make sure that this does not happen. Our goal is 100% customer satisfaction on every visit. I invite you to call me directly to resolve this issue. I am happy to see that you love our car."

Response - Joe Oswald - Service Manager

"I found myself in a rut at the gas station next door to Austin Infiniti--one of my tires was near flat and I couldn't find my tire gauge. As fate would have it, an employee of Austin Infiniti was filling up at the pump next to me and when I asked if he might have a tire gauge, he offered to take a closer look then offered to put my spare on OR plug it next door at the dealership/service center. When I asked how much it would run me, he just said they would take care of me, which they did: fast, friendly and efficient. Their waiting area even has a barista on staff for lattes, cappucinos etc! FYI, I don't drive an Infiniti but will definitely put Austin Infiniti on my list when the time comes for a new or "pre-owned" set of wheels! Pros: helpful, friendly, fast, clean, inviting Cons: absolutely none "

katiebethguts - Posted 2/20/2008 - CitySearch

"I just purchased an 08 G35 from Austin Infinity. It was an absolute pleasure doing business with them. They were completely up front about everything, so there were no surprises at the close of the deal. I highly recommend them."

M. OBryant - Posted 1/16/2008 - Infinitihelp

"I have never purchased anything here, so I don't feel totally qualified to give it five stars, but I did show up here unannounced one day recently for a test drive, and my experience was quite outstanding. Matt Walton, the sales guy who helped me, was really great. He was the perfect combination of TOTALLY responsive with questions (I e-mailed him several questions about the vehicle I had test driven for a while after I was there), clearly interested in getting your business, yet not an annoyingly hard sell. That's a fine line to tread, especially in the area of vehicle sales, and I thought Matt handled it perfectly. I regret that I couldn't give him the commission he deserved, as I ended up buying a different make vehicle, but I would highly recommend him to anybody interested in buying an Infiniti. They are beautiful cars, and Matt is great at what he does. They have a swanky (and very conveniently located) new location on Burnet Road, now - check it out!"

Michelle C. - Posted 9/6/2007 - Yelp

"Car is Lakeshore Slate, wheat interior, wood trim. Journey/Premium/Nav/Tech/Splash guards/Tint. Price: $1100 over invoice (tint was free). Fees were about $250 and Lic was 127.05. Taxes were just over $2k. Total OTD is a hair over $39K for a fully loaded car - pretty nice for TX from what I can tell. Bought at Austin Infiniti - ask for Howard Shaw and tell him I sent you if you want this deal - process was very simple, he had a high degree of integrity over the 3-4 trips I made to the dealership. I told him it was $1100 over when I walked in the second time and I didn't get any run around. Met the financing guy, service manager - great experience all around. I get the car in a week or two! Great buying experience. Happy Shopping! "

castelino - 5/25/2007 - Edmunds Townhall Talk

"I purchased my FX35 from Austin Infiniti exactly a year ago and I have to say that it has been an excellent experience. The internet sales team is very nice and helpful - I have even had a few lunches with them upstairs. Joy and Timothy are especially excellent about getting me a loaner car when mine is being serviced. I couldn't have had a better experience buying a new car. This sales team can't be beat when it comes to customer service! "

Macy - Posted 12/21/2006 - Infinitihelp

"I recently purchased a 2003 Infiniti G35 from Austin Infiniti. Everything was great except I soon found out my CD player did not work. I brought it to the dealer and they replaced the entire unit. Even though my car was outside of the mileage warranty, they were able to help me out without charging me a penny!"

Kelly - Posted 12/20/2006 - Infinitihelp

"I ended up buying a FX35 RWD tech, touring, handsfree, sport, etc. I live in Houston but I ended up buying from Austin (Infiniti). They were ultimately willing to deal and they had the vehicle I wanted. Houston seems to be a tough market price wise because all the dealers add in "free" maintenance for 2yrs. I think it's a scam and I didn't want it. Once you get them off the "discount off MSRP" to invoice plus, then they want to add in $750 for this maintenance. Ultimately I got one down to $350 for it, but, I still didn't want to pay that. Dallas and Austin markets don't force that maintenance on you, so, they seem to be a little more price competitive. Ultimately Austin gave me a reason to go up there. In price I was a little over invoice. I would highly recommend them. They made sure everything ran smooth and I was out quickly. "

stillgoing1 - Posted 5/30/2006 - Edmunds Townhall Talk

"I have to agree with a previous review, the repair guys aren't speedy or customer service oriented. Recently I had to wait in line 35 minutes just to speak to a service rep. After all that I was told they were out of loaners and that I needed to wait some more - for Enterprise rental car to come by! In the end I gave up, and took my car to a local mechanic for the oil change. Also, don't expect to get a phone call returned - it won't happen. Just keep calling back until you get someone. It really is too bad about the service, because the sales reps are excellent, and I love the car.

jdrhodes - Posted 8/24/2005 - CitySearch

"My name is Joe Oswald and I am the new Service Manager at Austin Infiniti. We have made a lot of changes since December 2005. We have added more service personnel including more Service Consultants to help you when you come in, a Service Receptionist to help handle incoming phone calls, greeters on the Service Drive to meet you when you arrive. We also increased our loaner car fleet from 25 to 54 Infiniti loaners. I look forward to you revisiting us in the future."

Response - Joe Oswald - Service Manager

"I just purchased my 04 FX35 w/ Touring Package from Austin Infiniti for $500 over invoice. Great buying experience. Had it three days - love driving it."

ddivine2 - Posted 12/30/2003 - Edmunds Townhall Talk

"I recently purchased a 2004 G35 Sedan from this dealer. If there had been an alternate dealer in Austin or San Antonio that had the vehicle I wanted, I would have left and gone there based on my experience. For that matter, I nearly left to go to Sewell Infiniti in Dallas since when I spoke with them on the phone they were much more helpful and courteous. Since my employer is a vendor used by Nissan, I am eligible for Nissan's Vehicle Purchase Program. Based on this, I took a serious look at both the Nissan and Infiniti vehicle lines given that my discount would save a few thousand off MSRP and since I was supposed to be given a pre-determined price without any negotiation. The first time I stopped by to see if the dealer participated in the VPP program and get a quote for the pre-determined VPP price, the sales person said that they didn't participate. After speaking with the manager on duty though, he agreed that they might be able to quote me the price, and that he'd have the New Car Sales Manager call me the next day to discuss. After hearing back that they would give me the VPP price for the month, I scheduled a time to come in with my wife for a test drive a few days later. On the day of the test drive, we arrived at the agreed upon time but ended up waiting around a lot and in the end only got to spend 15 minutes with the sales person driving the car and 15 minutes with us driving before they closed. Since we were still interested in the car, we set up a time to come back the following day to drive further. Before leaving, when I brought up the topic of price, the sales person started to hedge again whether or not they would honor the VPP price. By the time we left, we were pretty frustrated given how much time we had wasted, and that they still hadn't told us the price. This was especially annoying given that I was able to call Sewell Infiniti in Dallas and get a quote on the VPP price in less than 20 minutes over the phone. When we went back the following day, we were given about 45 minutes to drive the car alone because they were having a sales meeting. This was great, but when we got back to the dealership the shenanigans started again. First, when I brought up the topic of price the sales person tried to stick a credit application in my face which I complained about vigorously. Second, the sales person didn't seem to have the answers to any of my questions and kept running off to talk to other people making the discussion very drawn out. Finally, I blew up and said that if they had any desire to sell me the vehicle today they needed to quote me a price NOW or I was leaving. After that, things settled down and the experience became tolerable. The bottom line is that if you walk in the door to this dealership without clear expectations and knowing exactly what you want, I could totally see this dealer walking all over you. It is unfortunate that there is not a second Infiniti dealership in Austin to keep them honest.

ccooper - Posted 12/8/2003 - DealerRater

I am Shealea Greer, Sales Manager for Austin Infiniti. I just bumped into your dealer feedback on dealerrater.com and I have to tell you that I believe your experience was uncalled for, and I sincerely apologize! We do honor VPP on all the vehicles in which Infiniti allows, along with a hassle free experience. Your Consultant, who was very new to the business, is no longer here and along with this great new dealership we also have a different management team. Do you still have your G35? Do you bring it in for service? Is there anything we can do to restore your confidence in our dealership? Please do not hesitate to call on me via email or telephone, I look forward hearing from you."

Response - Shealea Greer - Sales Manager

"the service dept requires appointments even for oil changes. i have had to wait over a week to get my car in for a minor issue and since it took so long I even forgot to bring it in that morning. when i called around 11 am i was told that they were too busy and i would have to reschedule. i hope my car is very reliable becuase i can't expect to get same-day service here.

havarti - Posted 3/11/2003 - CitySearch

"My name is Joe Oswald and I am the new Service Manager at Austin Infiniti. A lot has changed since March 2003. We have increased the number of Technicians and Service Consultants and we have moved to a new much larger facility to handle the increased work load. To ensure the same day completion of your vehicle, we do suggest that you still make an appointment, especially if you will need a loaner car. Thank you for your patronage and we look forward to servicing your vehicle in the future."

Response - Joe Oswald - Service Manager

"If you would like your review posted on our website please contact Timothy Shook. Please click on the "Contact Us" page from the "Our Dealership" drop down menu."

Timothy Shook - Internet Sales Director - CAG Austin